Sydney Gibler
Kingsford
Summary
Meticulous Personnel Security Assistant with experience with personnel security processes, including background investigations and clearance management. Utilizes excellent organizational skills to maintain accurate and confidential records. Strong understanding of security protocols and procedures to ensure compliance and safety.Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Personnel Security Assistant
Department of Veterans Affairs
Iron Mountain, MI
12.2023 - Current
- Initiated, reviewed and released background investigation through NBIS, while being organized and sticking to timelines.
- Initiated and reviewed over 150+ student investigations for the agency, assisting in enhanced security vetting, in the last fiscal year.
- Worked on numerous special projects for the agency, including but not limited to re-investigation audits for Tier 2 and Tier 4 investigations and VA-CABS audits.
- Reviewed submitted NBIS investigations, and compared information provided with subject's record.
- Ensured accuracy and completeness with all submitted NBIS investigations, and stayed within metrics.
- Ensured completeness and accuracy in subject's VA-CABS profiles.
- Uploaded Certificates of Investigation to subject's eOPF record.
- Worked closely with VISN 12 Human Resources staff to ensure new applicants coming to Iron Mountain for fingerprinting appointments were assisted in a timely manner.
- Scheduled and conducted PIV appointments, including enrollments, pick-ups and updates.
- Terminated and destroyed turned in PIV cards in a timely matter to reduce the risk of card getting lost or stolen.
- Assisted employees receiving new PIV cards in removing their old certificates and publishing their email encryption.
- Accurately and efficiently verified and uploaded identifying documents into the USAccess system.
- Assisted PIV sponsors with using USAccess.
- Issued PIV cards to authorized personnel.
- Monitored expiration dates of PIV Cards.
- Led initiatives to enhance communication between departments regarding personnel security issues, promoting collaboration.
- Mentored fellow co-workers on investigative techniques and security protocols, fostering skill development within the team.
- Assisted in maintaining a secure working environment through regular audits and inspections of security measures.
- Maintained strict confidentiality when dealing with sensitive personal information, adhering to all applicable privacy regulations and guidelines.
- Supported the onboarding process for new hires, ensuring timely completion of all required security paperwork and training.
- Recognized consistently by internal and external customers for excellent customer service.
- Proficient in using VA-CABS, USAccess, USAStaffing, eOPF, NBIS and others.
Advanced Medical Support Assistant
Oscar G. Johnson VAMC
Iron Mountain, MI
08.2022 - 12.2023
- Provided backup support to office staff by filing tasks, answering phones and scheduling appointments.
- Verified and updated clinical records.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Maintained and obtained medical records.
- Used CPRS to compile and record medical charts, reports and correspondence.
- Scheduled and canceled appointments, consults, and veteran requested appointments for patients.
- Assisted patients with check - in and check - out procedures.
- Ran lists of recalls for clinics and scheduled appointments for those return to clinic orders.
- Managed consults for new patients and scheduled in a timely manner.
- Worked in numerous departments including Mental Health, Tele-Health, Physical Therapy, and Respiratory Therapy.
- Maintained efficient, organized workflow with minimal to no supervision.
- Trained new hires.
- Captured patients’ insurance policies, and updated policies using the ICB Web tool.
- Clinic Practice Management (CPM)
- 40 Hours a Week
Medical Support Assistant
Oscar G. Johnson VAMC
Iron Mountain, MI
11.2021 - 08.2022
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Address incoming calls to obtain sufficient information to assist patients acquire the answers to their questions regarding Community Care consults.
- View and sort medical documentation and indexes for the correct Veteran by either scanning records to their chart using Vista Capture or properly directed to Patient Administrative Service for scanning.
- Consistently communicate with and assist patients and staff in a courteous and professional manner.
- Manage information security within areas of responsibility to ensure computer system security and confidentiality of sensitive information.
- Assist in requesting records from vendors to complete VA Community Care consult closure metrics.
- Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of work to meet team and patient needs.
- Utilize computer programs such as CPRS, Vista Display, Vista Capture, Teams, Microsoft Outlook, HSRM, Microsoft Office and PPMS.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Participates in team huddles and team meetings to manage, plan, problem solve and follow up with patient care.
- Receives and processes mail.
- Community Care
- 40 Hours a Week
Insurance Verification Specialist
Garrett Eye Center
Iron Mountain, MI
07.2020 - 11.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Answered large volumes of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Maintained current and accurate medical records for patients.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Reviewed 80+ patient cases per week and verified insurance coverage information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Observed strict procedures to protect sensitive patient information, medical records, and payment data.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted patients with check - in and check - out procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up to date information.
- Trained new hires.
- 40 Hours a Week
Education
Associate of Arts - Business Administration
Bay De Noc Community College
Escanaba, MI05-2020
General Studies - Business Administration
Northern Michigan University
12-2017
High School Diploma - undefined
Kingsford High School
05-2017
Skills
- Medical Office Administration
- Identity Verification Techniques
- Background Investigation Management
- Critical thinking
- Organization and Time Management
- Customer Service
- Adaptability
- Collaboration
- Data Management
Timeline
Personnel Security Assistant
Department of Veterans Affairs
12.2023 - Current
Advanced Medical Support Assistant
Oscar G. Johnson VAMC
08.2022 - 12.2023
Medical Support Assistant
Oscar G. Johnson VAMC
11.2021 - 08.2022
Insurance Verification Specialist
Garrett Eye Center
07.2020 - 11.2021
General Studies - Business Administration
Northern Michigan University
High School Diploma - undefined
Kingsford High School
Associate of Arts - Business Administration
Bay De Noc Community College