Lisandra Santiago Perez
Saint Albans
Summary
Highly organized Personnel Security Technician III with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Personnel Security Assistant
USCIS
07.2024 - Current
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Obtained background check data on characters, financial statuses and personal histories.
- Reviewed and analyzed detailed records.
- Documented information and submitted detailed reports.
- Enhanced background investigation accuracy by conducting thorough research and analysis of various data sources.
- Performed financial background checks.
- Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
- Uploaded evidence into case management system each day.
- Minimized legal risks, carefully adhering to federal and state regulations during investigations.
- Maintained confidentiality and integrity in handling sensitive applicant information.
Immigration Service Officer Assistant
USCIS
04.2024 - 07.2024
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Provided exceptional customer support, leading to increased client retention and loyalty.
Personnel Security Technician III
Rivertech, LLC
07.2022 - 04.2024
- Responding to inquires through email about e-QIP, isms, clearances, ICAM, exit notifications, security documents, etc
- Logging records of completed forms into a tracking database.
- Using online research tools, interpretation of research results, and determining the applicability of the information found.
- Using general word processing and spreadsheets.
- Reviewing forms for completeness and to detect obvious errors or omissions.
- Use of Microsoft Word, Excel, and Outlook.
- Pulling reports
- Note taking in meetings.
- Quarterly auditing reports.
- Provided direction, support and ongoing feedback to staff.
- Answering emails for USCIS Customer Service including e-QIP, Clearance Verifications, Clearance Passages, Investigation Updates, Security Documents, Exit Notifications, and other inquires within USCIS.
- Multi-tasking in a fast-paced work environment,
- Upholding keen attention to detail that is highly scrutinized by the gov’t
- Great communication and teamwork abilities,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Clerk
Redzone LLC
04.2022 - 06.2022
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Provided direction, support and ongoing feedback to staff.
- Creating PIV cards and keeping clients PIV cards up to date.
- Inventory, updating and ordering.
General Clerk I
Sciolex Corporation
03.2021 - 04.2022
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Received physical copies of petitions to be scanned and digitized.
- Uploading files into Federal Systems.
- Relocated files physically and electronically.
- Consolidated files physically and electronically.
- Tracking files.
- Refiling
- Auditing
- Requesting and sending files from officers or other buildings.
Veterinary Assistant
Fitzgerald Animal Hopsital
10.2020 - 03.2021
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Euthanized terminally ill patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system using VCA software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
Emergency Veterinary Assistant
Katonah Bedford Veterinary Center
01.2020 - 10.2020
- Provided clean and comfortable environment for hospitalized pets.
- Maintained cleanliness and disinfected exam rooms.
- Assisted veterinarian and technicians with exams, procedures and x-rays.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Educated clients on post-surgical care and nutrition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
- Euthanized terminally ill patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system using VCA software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Penn Foster High School
11.2014
Skills
- Attention to Detail
- File and Database Management
- Customer Service
- Effective Multitasking
- Self-Management
- Teamwork and Collaboration
- Critical Thinking
- Organization and Time Management
- Service Quality
- Verbal and Written Communication
- Creative Thinking
- Problem Solving
- File and Records Management
- Personnel Oversight
Languages
Spanish
Native or Bilingual
Timeline
Personnel Security Assistant
USCIS
07.2024 - Current
Immigration Service Officer Assistant
USCIS
04.2024 - 07.2024
Personnel Security Technician III
Rivertech, LLC
07.2022 - 04.2024
Administrative Clerk
Redzone LLC
04.2022 - 06.2022
General Clerk I
Sciolex Corporation
03.2021 - 04.2022
Veterinary Assistant
Fitzgerald Animal Hopsital
10.2020 - 03.2021
Emergency Veterinary Assistant
Katonah Bedford Veterinary Center
01.2020 - 10.2020
High School Diploma -
Penn Foster High School
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