SYDNEY GOLDEN
Eustis,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
GENERAL MANAGER
National Vision Inc.
Mount Dora, FL
08.2022 - 06.2024
- Effectively implementing the best operational practice that streamlines the eye exam process, and cuts back in wait time creating a better experience for the patient
- Developing efficiency-enhancing workflow/process improvements that make it possible to accommodate increasing patient flow for our new store
- Exceeded daily budget since grand opening
- Manage schedules
- Organize office functions
- Oversee daily operations of office with 10+ employees
- Hired, trained, and on-boarded over 10+ new employees, providing initial support that expedited staff assimilation
- Promoting team work, and supporting an environment that encourages creative thinking
- Answering high volume calls
- Phone sales
- Providing adequate and efficient customer service over the phone
OPERATIONS MANAGER
Florida Pediatric Associates
Orlando, FL
07.2021 - 07.2022
- Responsible for day-to-operations of the organization
- Implement policies and procedures that improved the day-to-day operations
- Streamlining efficiencies in the organization in order to improve performance and cost
- Work with external vendors and sales representatives to provide equipment and products needed for patients
- Effectively implementing the best operational practice that streamlines the eye exam process, and cuts back in wait time creating a better experience for the patient
- Review, analyzes, and evaluate new business procedures
- Responsible for maintaining all the offices supply needs, and fulfilling supply deadlines 100% of the time
- Promoting team work, and supporting an environment that encourages creative thinking
- Work closely with physicians to meet the needs of the practice
General Manager
Eye Doctors Optical Outlets
Leesburg, FL
03.2010 - 06.2021
- Manage staff and doctors
- Maintain staff and doctors schedule
- Set daily goals
- Triage and resolving customer issues
- Issuing refunds
- Completing and auditing reports
- Verifying insurances
- Opening and closing office
- Making deposit
- Handling cash
- Auditing daily revenue
Education
High School Diploma - General High School Curriculum
Eustis High School
Eustis, FLSkills
Client account management
Budgeting
Product development
Recipes and menu planning
Sales expertise
Project Management
Verbal and written communication
Deadline-oriented
Coaching and mentoring
Exceptional interpersonal communication
Effective leader
Budget administration
Business Development
Employee scheduling
Recruitment
Staff training/development
Budget development
Performance improvement
Accomplishments
- Named "Manager of the Year" in 2023.
References
Available on Request
Timeline
GENERAL MANAGER
National Vision Inc.
08.2022 - 06.2024
OPERATIONS MANAGER
Florida Pediatric Associates
07.2021 - 07.2022
General Manager
Eye Doctors Optical Outlets
03.2010 - 06.2021
High School Diploma - General High School Curriculum
Eustis High School