Sydney Grossmann
Summary
Interpersonal and organizational professional experienced in fast-paced restaurant environment. Enhanced guest experiences through effective management of guest relations and coordination of reservations while fostering a welcoming atmosphere. Focused on leveraging transferable skills to deliver value in a new professional setting.
Work History
Restaurant Hostess
1 Year 4 Months- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with servers to ensure seamless guest service during peak hours.
- Collaborated with servers by seating tables correctly and occasionally bringing out drinks and food to ensure seamless guest service during peak hours.
- Assisted in training new hosts on operational procedures and customer service standards.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash management tasks, including balancing registers at shift end.
- Handled guest inquiries, requests, and resolved issues to enhance overall dining experience.
- Bussed tables, maintained cleanliness, and organization of front-of-house areas for optimal presentation.
- Communicated wait times effectively, setting accurate expectations for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Sales Associate
2 Months- Collaborated with team members to achieve sales targets and maintain store presentation standards.
- Implemented visual merchandising strategies that improved product visibility and enhanced customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma
During my time at Ramona High School, I was involved in our marching band an color guard program all 4 years, where I was chosen to be part of leadership and captain of the color guard team for 2 years. I was also in the VAPA club which was a place for all the performing arts students to have opportunities to connect and collaborate with events at the school. While juggling my extracurriculars, I also maintained honor roll all for years! I graduated with an overall GPA of 3.8.
Bachelor of Arts - Fashion Merchandising
At Riverside City College I have taken a wide range of different courses such as childhood development, philosophy, and many art related classes. I also joined RCC's Marching Tigers and became apart of their 2025 fall show on the color guard team. I am also involved in the SOC (students orchestrating change) club were I am the publisher/journalist for our clubs social media. We have events for students mental health, food drives, homeless care packages, and more. Have completed my first full year at RCC, I finished with a GPA of 3.87.