Sydney Gyimah
Student In Cybersecurity
Fairfield,Ohio
Summary
To seek and maintain a Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Leadership Development Coordinator
American Red Cross
Cincinnati, OH
09.2018 - Current
- Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
- Designed courses to meet company requirements and help develop new leaders within organizational structure.
- Delivered new employee onboarding and training sessions via Zoom.
- Coordinated logistics for classroom and on-site courses.
Customer Service
American Red Cross
Cincinnati, OH
08.2019 - 05.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Fairfield High School
Fairfield, OH 08.2016 - 05.2020
BBA - Cybersecurity
Northern Kentucky University
Newport, KY 08.2020 - Current
Skills
Problem-Solving
Leadership
MS Office
Basic Math
Analytical and Critical Thinking
Flexible and Adaptable
Nagios monitoring software
Designing security controls
Data Entry
Timeline
BBA - Cybersecurity
Northern Kentucky University
08.2020 - Current
Customer Service
American Red Cross
08.2019 - 05.2020
Leadership Development Coordinator
American Red Cross
09.2018 - Current
High School Diploma -
Fairfield High School
08.2016 - 05.2020