Sydney Hall
Greensboro,North Carolina
Overview
2
2
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Patient Care Center - Cone Health
Greensboro, NC
01.2023 - Current
- Processed referral requests timely and effectively by implementing new and more effective processes for monitoring referral progress and maintaining accurate records of referrals and referral updates.
- Coordinated patient care by verifying insurance coverage, eligibilities and benefits, scheduling patient's referral appointments, ensuring all necessary prior authorizations are complete, finding them transportation resources if needed, and communicating regularly with patients and providers regarding their care plans following a referral.
- Provided administrative support including greeting patients, verifying insurance information, collecting copays, scheduling appointments, managing patient records, and entering patient data in the EHR system.
- Complied with all applicable laws and regulations regarding referral processes and patient information confidentiality.
- Ensured proper third party payments to the clinic by helping processes the claim edits, and charge review work queues.
Birth Certificate Registrar
Women's and Children's Center- Cone Health
Greensboro, NC
07.2022 - 01.2023
- Entered complete and accurate data into the state registry and hospital's EHR system by verifying patient identification and collecting all required documents and information needed to complete the birth certificate.
- Complied with federal, state, and local laws governing issuance of birth certificates and the use of patient information.
- Served as support for patients by answering all questions they may have about the birth certificate process.
Intern
Cone Health HIM Department
Greensboro, NC
- Received one-on-one training and hands on practice in all aspects of the HIM Department including data analysis, scanning/imaging, Release of Information, chart deficiency analysis, outpatient and inpatient coding, and IT.
- Shadowed departmental managers and discussed strategies for overcoming barriers in the workplace.
- Implemented federal, state, and local laws/guidelines pertaining to patient health information.
Education
Health Information Technology -
Guilford Technical Community College
Jamestown, NC05-2023
Associate of Science -
Guilford Technical Community College
Jamestown, NC05-2022
High School Diploma -
Grimsley High School
Greensboro, NC05-2018
Skills
- EPIC trained and certified
- Medical terminology
- ICD-10 and HCPSC/CPT coding
- Data analysis
- Insurance prior-authorization and referral processes
- Medical record management
- Effective and compassionate patient communication
- Release of Information processes
- Billing and coding processes
Certification
- Registered Health Information Technician
Timeline
Referral Coordinator
Patient Care Center - Cone Health
01.2023 - Current
Birth Certificate Registrar
Women's and Children's Center- Cone Health
07.2022 - 01.2023
Intern
Cone Health HIM Department
Health Information Technology -
Guilford Technical Community College
Associate of Science -
Guilford Technical Community College
High School Diploma -
Grimsley High School
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