Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Hammond

Jasper,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Kimball International
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.

Sales Representative

Prime Communications AT&T
08.2018 - 09.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Northeast Dubois High School
Dubois, IN
2016

Skills

  • Customer Response
  • Quality Assurance
  • SAP
  • Customer Service Excellence

Salesforce

Timeline

Customer Support Specialist

Kimball International
11.2021 - Current

Sales Representative

Prime Communications AT&T
08.2018 - 09.2021

Northeast Dubois High School

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Sydney Hammond