Sydney Hansen
Charlotte,North Carolina
Summary
Accomplished Account Manager with experience in construction and commercial interior projects, supporting client communication, scheduling, and project execution from start to finish. Skilled in managing multiple active projects while ensuring timelines, scope, and client expectations remain aligned. Proven ability to drive revenue growth through relationship management, territory development, and consistent follow-through in fast-paced environments. Experienced in coordinating with vendors, field teams, and clients to resolve issues efficiently and maintain project momentum. Strong in presentations, negotiation, and building long-term account relationships that support repeat business.
Overview
4
4
years of professional experience
Work History
Account Manager
True North Interiors
Charlotte, NC
03.2024 - Current
- Managed end-to-end client relationships across multiple commercial interior projects, serving as primary point of contact from initiation through completion while coordinating logistics, scheduling, and vendor communication to ensure accurate and timely execution
- Oversaw invoicing, billing accuracy, and project documentation using QuickBooks , aligning field operations with financial processes
- Collaborated cross-functionally with warehouse, installation teams, and leadership to resolve issues and maintain project momentum
- Streamlined communication workflows, improving response times and overall client satisfaction
- Supported operational transitions through documentation, training, and continuity planning to ensure seamless handoffs
- Contributed to high-profile projects including a Dolce & Gabbana retail installation at SouthPark Mall (Charlotte, NC) and a multi-family renovation at UNC Charlotte , managing coordination, timelines, and client communication
Executive Assistant & Project Coordinator
KBN Interiors
Charlotte, NC
01.2023 - 03.2024
- Supported lead designer in managing high-end residential interior design projects from concept through final installation across luxury homes in Lake Norman, SouthPark, and Myers Park
- Maintained strong relationships with high-net-worth clients by providing consistent weekly updates on project phases, timelines, and design progress
- Coordinated and scheduled installations with multiple trades and vendors, including painting, carpentry, flooring, furniture, and electricians
- Served as primary liaison between clients, vendors, and design team to ensure alignment and a seamless, white-glove client experience
- Organized and maintained detailed client portfolios, including design selections, materials, budgets, and project documentation
- Managed project timelines and logistics to ensure on-schedule execution of complex, multi-vendor residential installations in active, high-end homes
Territory Sales Representative
Durham Distillery
Charlotte, NC
05.2022 - 01.2023
- Managed full sales territory across North Carolina and South Carolina, overseeing account growth, relationship development, and market expansion
- Consistently exceeded quarterly sales quotas by up to 75%, driving significant revenue growth within assigned territory
- Expanded sales volume through strategic account management, regular performance reviews, and proactive market adjustments
- Conducted training sessions for account staff at high-volume key retail partners to improve product knowledge and sales performance
- Presented brand portfolio (Conniption) to C-level executives at the North Carolina Association of ABC Boards annual meeting
- Maintained expert-level knowledge of product offerings, store performance metrics, and evolving menu/product adjustments
- Developed new business opportunities through cold calling, prospecting, and relationship-building with both new and existing accounts
Education
Bachelor of Science - Business Administration And Management
Western Carolina University
Cullowhee, NC12-2021
Timeline
Account Manager
True North Interiors
03.2024 - Current
Executive Assistant & Project Coordinator
KBN Interiors
01.2023 - 03.2024
Territory Sales Representative
Durham Distillery
05.2022 - 01.2023
Bachelor of Science - Business Administration And Management
Western Carolina University