Sydney Harris
Lehi,UT
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Beauty Lounge Inc.
Herriman, UT
02.2021 - Current
- Developed effective solutions to address customer concerns.
- Built sustainable relationships and trust with customers through open and interactive communication.
- Promoted product offerings to drive growth and exceed benchmarks.
- Contacted customers about potential service upgrades, new services and account changes.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Customer Service Representative
Vive Financial
Draper, UT
09.2018 - 01.2021
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Skills
- Customer service excellence
- [Product or Service] support
- Quality Assurance
- Payment Processing
- Data Entry
- Appointment Scheduling
Certification
- Certified in Collections customer relations
- Certified esthetician at Skin Science Institute
High School Diploma - Herriman High School 05/18
Timeline
Customer Care Specialist
Beauty Lounge Inc.
02.2021 - Current
Customer Service Representative
Vive Financial
09.2018 - 01.2021