Sydney Heatherly
Jacksonville
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Sally Beauty Holdings Inc.
Kingsland
06.2022 - Current
- Managed daily operations to ensure high standards of customer service.
- Collaborated with team to streamline inventory management processes.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented promotional displays to drive customer engagement and sales.
- Coordinated staff schedules to optimize workflow and coverage.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Team Leader
Goodwill Industries
Valdosta
10.2019 - 12.2022
- Supervised daily operations and ensured adherence to organizational policies.
- Trained and mentored team members on effective customer service practices.
- Coordinated inventory management and maintained stock levels in retail locations.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Bachelor of Interdisciplinary Studies - Psychology And Philosophy
Valdosta State University
Valdosta, GA 01.2018 - 12.2022
Skills
- Customer service
- Retail operations
- Employee mentoring
- Task delegation
Timeline
Manager
Sally Beauty Holdings Inc.
06.2022 - Current
Team Leader
Goodwill Industries
10.2019 - 12.2022
Bachelor of Interdisciplinary Studies - Psychology And Philosophy
Valdosta State University
01.2018 - 12.2022