SYDNEY HENDERSON
Greenville ,USA
Summary
- Improved Court Efficiency: Streamlined court filing and case management processes, reducing case processing times by 15%, leading to increased efficiency in managing court dockets and case records.
- Customer Service Excellence: Consistently recognized as a top performer at Pioneer Bank, receiving positive customer feedback and maintaining high satisfaction scores for resolving customer inquiries and service issues.
- Successfully Managed High-Volume Caseloads: Managed multiple cases simultaneously while maintaining accuracy and organization, ensuring timely completion of all court procedures and filings.
- Effective Jury Management: Played a key role in managing jury selection and service processes, ensuring that all jurors were notified promptly and attendance rates were 100%.
- Enhanced Record-Keeping Systems: Overhauled and improved the filing system at Cairo Town Court, transitioning to a more efficient electronic case management system that enhanced accessibility and organization.
- Strong Client Relationship Building: At Brainard Ridge, developed and maintained positive relationships with industry partners and clients, resulting in increased bookings and repeat business.
- Proven Problem-Solving Skills: Demonstrated strong problem-solving abilities by quickly resolving technical and service issues at Pioneer Bank, ensuring customer satisfaction and loyalty.
- Financial Record Accuracy: Assisted in the preparation of court budgets and financial records, ensuring all expenditures were documented and met legal compliance requirements.
Overview
8
8
years of professional experience
Work History
Senior Court Clerk
Town of Cairo
Cairo, NY
03.2024 - Current
- Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards
- Investigated the circumstances of insurance claims to determine liability
- Analyzed policy language to determine applicable coverage and benefit levels
- Collaborated with other departments to ensure timely resolution of customer complaints
- Interpreted medical records and legal documents related to insurance claims
Lead CSR
Pioneer Bank
Cairo, NY
01.2021 - 03.2023
- Maintained accurate records of customer interactions and transactions
- Assisted in the development and implementation of customer service policies and procedures
- Provided expert customer service and support to customers, including troubleshooting technical issues
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control
- Answered inbound calls, chats and emails to facilitate customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Consulted with customers to resolve service and billing issues
Bookkeeper
Brainard Ridge
Windham, NY
01.2017 - 01.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
High School Diploma -
Homeschooling
Cairo, NYSkills
- Workers' compensation claims
- Data Analysis
- Property claims
- Customer relationship development
- Medical Coding
- Report Writing
- Medical terminology specialist
- Highly motivated
- Money Transfer Systems
- Risk Assessment
- Quality Control
- Policy investigations
- Money Handling
- Rules of evidence
- Customer Relationship Management
- Property adjusting
- Claims Processing
- Customer Needs Assessment
- Strong organization
- Data entry
- Court procedures
- Document preparation
- Office management
- Proofreading
- Legal terminology
- Schedule management
- Dispute resolution
- QuickBooks knowledge
Timeline
Senior Court Clerk
Town of Cairo
03.2024 - Current
Lead CSR
Pioneer Bank
01.2021 - 03.2023
Bookkeeper
Brainard Ridge
01.2017 - 01.2021
High School Diploma -
Homeschooling