Sydney Hendrickson
Port Huron,MI
Summary
I am a mature and ethical team member searching for a challenging position to complement my skill set. My knowledge and experience in customer service, inventory management, point-of-sale cash management, problem-solving, and dispute resolution have helped to develop my organizational value. I am looking for positions in which my interpersonal skills can flourish and create meaningful connections with clients.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Kroger
07.2023 - 06.2024
- Responsible for data entry, resolving insurance issues, patient engagement, processing prescriptions, filling and releasing medications, managing inventory, upholding professional and ethical standards, and maintaining full compliance with all Federal, State, and Local laws and regulations.
Pharmacy Technician
Fred Meyer
01.2023 - 07.2023
- Responsible for counting and packaging medications as well as completing post-fill audits, checking expiration dates on bottles, putting away daily medication orders in the correct areas, and assisting customers on the phone, in the drive-thru, and at the counter. I learn fast and took it upon myself to help my coworkers improve their skills as well.
Front-End Supervisor
Fred Meyer
11.2020 - 01.2023
- Supervised a team of 20-25 people on the front end. This includes observing behaviors and having discussions on improvement tactics, meeting and maintaining metrics such as items scanned per minute and customer wait time, and observing and improving on the quality of interactions between customers and all associates.
Customer Service Representative
Kroger
09.2019 - 11.2020
- Focused on accuracy, record keeping, and customer service. Trained new-hires and supported other cashiers. Handled all customer calls, rectified any issues post-checkout, and processed all refunds/exchanges, lottery purchases, Western Union transactions, money orders, and bill payments. Compiled nightly reports counting all money service transactions, bottle returns, and refund receipts.
Education
Associate Degree of General Studies - Social Sciences
Macomb Community College
Warren, MI01.2020
Skills
- Leadership
- Computer proficiency
- Dispute resolution
- Team collaboration
- Confidentiality and HIPAA
- Attention to detail
- Call management
- Technical troubleshooting
- Customer satisfaction
Timeline
Pharmacy Technician
Kroger
07.2023 - 06.2024
Pharmacy Technician
Fred Meyer
01.2023 - 07.2023
Front-End Supervisor
Fred Meyer
11.2020 - 01.2023
Customer Service Representative
Kroger
09.2019 - 11.2020
Associate Degree of General Studies - Social Sciences
Macomb Community College