Sydney Hilts
Banking
Wooster,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in service delivery, communication, and problem-solving, ensuring customer satisfaction and loyalty. Committed team player, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
YMCA of Wayne County
Wooster, OH
09.2016 - 08.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Ensured clients were in the correct memberships for their needs
- Organized, maintained and updated information in computer databases.
- Maintained visitor log for entering and leaving facility for security purposes.
- Routed incoming mail and messages to relevant personnel without delay.
Babysitter
YMCA of Wayne County
Wooster, OH
02.2015 - 08.2018
- Supervised and ensured safety of children in diverse environments.
- Developed engaging activities to promote children's cognitive and social skills.
- Communicated effectively with parents regarding children's progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Cared for anywhere between 1 and 10 children per night
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
Customer Service Representative II
Main Street Bank Corp
Fredericksburg, OH
10.2022 - Current
- Demonstrated superior knowledge of bank products and services.
- Ability to think critically about the entire customer profile and suggest products and services that are tailored to the customer.
- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Served as a key member of the branch team in the opening and closing of the branch including all aspects of balancing, security and vault duties.
- Ability to open and close all types of accounts, personal and business, quickly and accurately.
- Assisted in processing loan applications, maintaining accuracy throughout the workflow.
- Managed account updates and changes, enhancing overall customer experience.
- Collaborated with team members to streamline communication processes for efficiency.
- Trained new staff on customer service protocols and financial product offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted with navigating the company website and app, improving overall user experience.
- Ability to accurately handle large amounts of cash daily.
Manager
Bath & Body Works
Wooster, OH
07.2021 - 10.2022
- Led team of sales associates to achieve daily and monthly sales targets through effective training and motivation.
- Analyzed inventory levels using retail management systems to optimize stock replenishment processes.
- Mentored new staff, fostering a collaborative environment that improved team performance and engagement.
- Developed and Implemented streamlined communication methods among shift managers
- Accomplished multiple tasks within established timeframes.
- Trained and mentored junior sales staff to improve team performance and achieve targets.
- Collaborated with marketing teams to align promotional efforts with sales objectives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Resolved customer inquiries and complaints efficiently, maintaining satisfaction levels.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed employee call offs and scheduling issues
Restaurant Hostess
Wally Wafle
Fairlawn, OH
10.2019 - 03.2020
- Managed guest reservations and seating arrangements to optimize restaurant flow and accurately calculate wait times.
- Greeted and welcomed guests, ensuring a positive first impression.
- Coordinated with servers and kitchen staff to enhance service efficiency.
- Handled guest inquiries and complaints, providing effective resolutions.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone.
- Input orders accurately into POS terminal, split bills, and accepted payments.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready and clean for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Advised customers about special offerings and menu items to help drive sales.
Server
Fisher's
Peninsula, OH
06.2019 - 10.2019
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
- Trained new team members on restaurant procedures and customer service standards.
- Managed multiple tables efficiently, prioritizing guest needs to enhance satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Restaurant Hostess
Bob Evans Restaurant
Akron, OH
08.2018 - 05.2019
- Trained new host staff on operational procedures and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival or providing accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted other staff with delivering orders, carrying additional trays and helping dish out items.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cross-trained to handle different restaurant roles, including bakery, kitchen and to-go stations.
Education
High School Diploma -
Wooster High School
Wooster, OH06-2018
Skills
- Product and service solutions
- Customer service
- Critical thinking
- Relationship building
- Computer proficiency
- Payment processing
- Product knowledge
- Paperwork processing
- Documentation
- Staff training
Certification
- Licensed Ohio Notary Public
- Licensed NMLS Lender
Timeline
Customer Service Representative II
Main Street Bank Corp
10.2022 - Current
Manager
Bath & Body Works
07.2021 - 10.2022
Restaurant Hostess
Wally Wafle
10.2019 - 03.2020
Server
Fisher's
06.2019 - 10.2019
Restaurant Hostess
Bob Evans Restaurant
08.2018 - 05.2019
Receptionist
YMCA of Wayne County
09.2016 - 08.2018
Babysitter
YMCA of Wayne County
02.2015 - 08.2018
High School Diploma -
Wooster High School