Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Hodge

Farmville,NC

Summary

Experienced and reliable employee in customer service, retail, and office settings with over ten years of experience. Exhibits excellent communication skills and determination to exceed management and customer expectations. Skilled in working under high pressure volumes within the workplace and resolving critical and important issues when needed. Dedicated to maintaining a positive and clean work environment for self, coworkers, and guests. Highly adaptable to new responsibility and knowledge. Exceptional interpersonal skills; excels working as a team or individually.

Overview

12
12
years of professional experience

Work History

Office Clerk

Greenville Auto Auction
Greenville, NC
02.2025 - Current
  • Received payments from customers via cash or credit card transactions.
  • Created, updated and maintained detailed documents, charts, and spreadsheets to sort company information.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Participated in team meetings to discuss progress on projects or new initiatives.
  • Managed daily office operations and maintained a clean and efficient workspace.

Waitress/Bartender

Texas Roadhouse
Greenville, NC
12.2021 - 02.2024
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.

Accounts Payable Clerk

Power Home Solar
Mooresville, NC
08.2018 - 01.2020
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
  • Provided support during internal and external audits as necessary.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Took advantage of discount opportunities by paying vendors within payment terms.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Ensured proper authorization for all purchases made by the organization.

Waitress

Logan's Roadhouse
Statesville, NC
05.2015 - 08.2018
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Cashier

Food Lion
Statesville, NC
01.2013 - 05.2015
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Assisted customers in finding specific products, answered questions and offered product advice.

Education

Bachelor of Science - Communication Sciences And Disorders

East Carolina University
Greenville, NC
05-2024

Associate of Arts - General Studies

Mitchell Community College
Statesville, NC
05-2021

Some College (No Degree) - General Studies

Catawba Valley Community College
Hickory, NC

Skills

  • Customer Service
  • Service Prioritization
  • Conflict Resolution
  • Point of Sale (POS) System Operations
  • Invoice Processing
  • Account Analysis
  • Account Management
  • Data Entry
  • Accounts Payable
  • Expense Tracking
  • Regulatory Compliance
  • Front office management
  • Teamwork and collaboration

Timeline

Office Clerk

Greenville Auto Auction
02.2025 - Current

Waitress/Bartender

Texas Roadhouse
12.2021 - 02.2024

Accounts Payable Clerk

Power Home Solar
08.2018 - 01.2020

Waitress

Logan's Roadhouse
05.2015 - 08.2018

Cashier

Food Lion
01.2013 - 05.2015

Bachelor of Science - Communication Sciences And Disorders

East Carolina University

Associate of Arts - General Studies

Mitchell Community College

Some College (No Degree) - General Studies

Catawba Valley Community College

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Sydney Hodge