Sydney Ivey
Lakeland,FL
Summary
I have been employed with Publix Super Markets since 2019. Working in the bakery department I have obtained excellent skills in time management, customer service, and leadership. As an Assistant Manager I am responsible for all day-to-day bakery operations. Maintaining high standards and fostering a positive work environment is something I must do on a daily basis. Organized and dependable, I am willing to take on any task and ready to learn any new skills. My ability to multitask allows me to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Assistant Bakery Manager
Publix
03.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Implemented creative merchandising strategies to attract customers and drive impulse purchases within the bakery department.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Coordinated staff schedules, balancing workloads while maintaining high-quality output and efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Baker Full Time
Publix
04.2020 - 03.2023
- Managed daily operations of the bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Substitute Teacher
Kelly Services
02.2022 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Font Service Clerk/ Bakery Associate
Publix
04.2019 - 04.2020
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Reduced customer complaints by effectively addressing and resolving issues as they arose.
- Collaborated with team members to achieve consistent, high-quality customer experiences.
Education
Associate of Arts -
Polk State College
Lakeland, FL04.2026
High School Diploma -
Families of Faith Christian Academy
Lakeland, FL05.2019
Skills
- Task Delegation
- Scheduling Staff
- Organizing and leading team of associates
- Supply Ordering
- Inventory management
- Customer service
- Time management
- Multitasking
Timeline
Assistant Bakery Manager
Publix
03.2023 - Current
Substitute Teacher
Kelly Services
02.2022 - 05.2022
Baker Full Time
Publix
04.2020 - 03.2023
Font Service Clerk/ Bakery Associate
Publix
04.2019 - 04.2020
Associate of Arts -
Polk State College
High School Diploma -
Families of Faith Christian Academy
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