SYDNEY J. BORYGA
Philadelphia,USA
Summary
Operations and client services professional with 4+ years of experience managing complex onboarding workflows, maintaining CRM data integrity, coordinating documentation, and supporting cross-functional teams in financial services and healthcare. Known for airtight reliability, exceptional organization, and clear written communication. Skilled in process improvement, electronic form management, and ensuring nothing falls through the cracks in fast-paced, detail-heavy environments.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Essen Health
02.2026 - Current
- Manage high-volume operational workflows for member onboarding, assessments, care plan documentation, and service coordination, ensuring all steps are completed on schedule.
- Maintain accurate CRM and case records, documenting outreach, ER follow-ups, care plan updates, and compliance requirements with zero lapses.
- Coordinate transportation enrollment and scheduling (Access-A-Ride, broker services), ensuring timely processing and reducing missed appointments.
- Obtain electronic signatures and complete documentation through phone, text, and interpreter support, mirroring the job's emphasis on e-signature workflows.
- Collaborate with interdisciplinary teams to resolve documentation issues and ensure member needs are handled quickly and correctly.
- Health Home CORE Program
Financial Coordinator
Newlane Finance
04.2023 - 02.2026
- Processed financial documents, agreements, and customer records with careful attention to accuracy and proper coding.
- Entered and updated account information in CRM and internal systems, ensuring all data matched supporting documentation.
- Communicated with vendors, underwriting, and internal teams to resolve discrepancies and answer inquiries.
- Verified details on invoices, contracts, and financial forms before approval and submission.
- Supported reporting needs by keeping records organized, complete, and ready for review.
- Identified workflow gaps and collaborated on process improvements to increase efficiency and reduce delays.
- WSFS Bank
Contractor Services & Logistics Coordinator
AIT Worldwide Logistics
11.2020 - 01.2023
- Managed onboarding workflows for 25-50 contractors simultaneously, ensuring all compliance documentation, background checks, and activation steps were completed without error.
- Maintained CRM records and operational reporting, ensuring data accuracy across compliance, operations, and vendor teams.
- Coordinated with vendors and internal teams to resolve onboarding issues quickly and correctly-mirroring Geometric's custodian communication expectations.
- Improved documentation tracking processes, reducing internal discrepancies by 30% and strengthening cross-team communication.
- Acted as a versatile operations support specialist, independently managing administrative tasks and ensuring all workflow components were completed accurately and on schedule.
Digital Marketing Specialist
The Sharp Body
08.2018 - 10.2020
- Managed digital content workflows across email, blog, and social channels.
- Increased engagement by 25% and email open rates by 40% through optimized scheduling and data-driven improvements.
- Analyzed campaign performance and recommended operational enhancements.
- New York, NY
Education
Bachelor of Arts - Mass Communications
CUNY Lehman College
Bronx, NY05-2020
Skills
- Operational Workflow Management
- Client Onboarding & Documentation
- CRM Systems (PractiFi, Salesforce, Openforce)
- E-Signature & Forms Processing (DocuSign)
- Custodian & Vendor Communication
- Account Maintenance & Data Integrity
- Process Improvement & SOP Development
- Cross-Functional Collaboration
- Portfolio / Transaction Tracking
- Microsoft Excel & Google Workspace
- Case management
- Documentation
Timeline
Care Coordinator
Essen Health
02.2026 - Current
Financial Coordinator
Newlane Finance
04.2023 - 02.2026
Contractor Services & Logistics Coordinator
AIT Worldwide Logistics
11.2020 - 01.2023
Digital Marketing Specialist
The Sharp Body
08.2018 - 10.2020
Bachelor of Arts - Mass Communications
CUNY Lehman College