Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Sydney Johnson

Cottage Grove,MN

Summary

Dedicated professional with a strong work ethic and proven ability to collaborate effectively with colleagues and work independently. Recognized for high productivity as a dental treatment coordinator, specializing in patient communication and treatment plan presentation. Expertise in insurance coordination and problem-solving ensures patient satisfaction and efficient office operations. Committed to punctuality, time management, and organizational skills in all tasks.

Overview

4
4
years of professional experience

Work History

Dental Treatment Coordinator

Britely Dentures + Implants
Oakdale, MN
01.2025 - Current
  • Educate patients on recommended treatment plans, procedures, and financial options to support informed decision-making.
  • Greet incoming patients upon arrival at the office, and assist them with paperwork completion.
  • Schedule and coordinate dental appointments, surgeries, and follow-up visits to ensure optimal patient flow.
  • Verify patient insurance coverage, and obtain pre-authorizations to streamline billing and minimize claim denials.
  • Follow up with patients to confirm appointments, answer questions, and increase case acceptance rates.
  • Ensure compliance with HIPAA regulations, and maintain strict confidentiality of patient information.
  • Maintain accurate patient records, treatment notes, and billing information using dental practice management software (Dentrix Ascend).
  • Attend meetings regularly with other team members to discuss cases and new developments in dental care technology.
  • Perform administrative duties such as filing, faxing, photocopying, and scanning documents.

Leasing & Marketing Professional

Willow Bridge Property Company
Woodbury , MN
08.2023 - 01.2025
  • Provided exceptional customer service, addressing inquiries in a timely manner, to maintain positive relationships with tenants.
  • Conducted leasing presentations, and effectively closed rental agreements to meet and exceed occupancy goals.
  • Conducted regular follow-ups with leads, resulting in increased conversion rates, and reduced vacancy periods.
  • Assisted with community events and marketing efforts to enhance resident engagement, and boost brand awareness.
  • Collaborated with maintenance teams to address tenant concerns promptly, maintaining high levels of resident satisfaction and retention.
  • Prepared and processed lease agreements, renewals, and move-in documentation with attention to accuracy and compliance.
  • Responded promptly to phone, email, and walk-in inquiries regarding pricing, availability, and the application process.

Guest Service Specialist

Target
Cottage Grove, MN
01.2021 - 08.2023
  • Implemented effective troubleshooting techniques for faster problem resolution, and improved customer satisfaction levels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
  • Handled high-volume phone and in-person guest interactions with professionalism and a positive attitude.
  • Resolved guest complaints tactfully and efficiently, resulting in positive feedback and improved satisfaction scores.
  • Delivered exceptional customer service by greeting guests warmly, and resolving inquiries promptly.

Education

High School Diploma -

Park High School
Cottage Grove, MN
06-2022

Skills

  • Patient education
  • Insurance verification
  • Appointment scheduling
  • Dental software
  • Financial options
  • Case presentation
  • Time management
  • Dental procedures
  • Phone etiquette

Affiliations

  • Each year around Christmas time, I enjoy helping around churches where they participate in the Toys For Tots. I will collect toys, prepare gift bags and/or wrap the gifts, as well as stuff the stockings.
  • I also enjoy volunteering at the animal shelters when I am able. I love helping with daily tasks such as feeding the animals, letting dogs outside or taking them for walks, and most importantly giving them the love that they all deserve.

Accomplishments

  • Lettered in high school volleyball both my sophomore and junior year.
  • Received and academic award my sophomore year of high school.
  • Won a Madacs award with my property & team during my first 4 months as a Leasing & Marketing Professional with Willow Bridge Property Company.

Timeline

Dental Treatment Coordinator

Britely Dentures + Implants
01.2025 - Current

Leasing & Marketing Professional

Willow Bridge Property Company
08.2023 - 01.2025

Guest Service Specialist

Target
01.2021 - 08.2023

High School Diploma -

Park High School

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