Dental Treatment Coordinator
Anthem Pediatric Dentistry
04 2015 - 09 2017
Hi, I’m
Krystal Hosley
Las Vegas,NV
Summary
Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Work History
Anthem Pediatric DentistryHenderson, NV
Dental Treatment Coordinator
04 2015 - 09 2017
Job overview
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Provided excellent customer service to create positive experiences and build patient trust.
Sorenson Pediatric Dentistry Las Vegas, Nevada
Surgery Scheduling Coordinator
09 2019 - 03 2021
Job overview
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Anthem Pediatric Dentistry Henderson, NV
Orthodontic Practice Manager
03 2021 - Current
Job overview
- Established a strong online presence for the practice, utilizing social media and website updates to attract new patients and foster community engagement.
- Improved patient retention rates through exceptional customer service and personalized orthodontic treatment plans.
- Maintained a professional and welcoming environment, addressing patient concerns promptly and effectively.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the practice team.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
College of Southern Nevada
from Elementary Education
Skills
- Office meetings
- Employee training
- Regulatory requirements
- Patient care
- Scheduling
- Patient education and counseling
- Staff Management
- Hiring and recruitment
- Training and mentoring
- Dentrix
Referral
Anthem Pediatric Dentistry
Dr Christine Lemon - 1 (702) 501-2687
Eilyn Iglesias- 1 (702) 428-1224
Sorenson Pediatric Dentistry
Dr Levi Sorenson- 1 (702) 854-0005
Timeline
Surgery Scheduling Coordinator
Sorenson Pediatric Dentistry
09 2019 - 03 2021
Orthodontic Practice Manager
Anthem Pediatric Dentistry
03 2021 - Current
College of Southern Nevada
from Elementary Education