Sydney Johnson
Santee,CA
Summary
Detail-oriented professional with significant experience at Center Veterinary Clinic, focusing on customer service and efficient record management. Demonstrated ability to administer treatments and maintain clear communication with clients. Highly adaptable and tech-savvy, thriving in high-pressure situations while ensuring exceptional patient care and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist/Veterinary Assistant/Room Technician (Non-Registered)
Center Veterinary Clinic
San Diego, USA
09.2021 - Current
- Managed phone calls for customer service, appointment scheduling, and general inquiries.
- Coordinated with hospitals for records, radiographs, and vaccine verifications.
- Administered vaccines, assisted with blood draws, and performed nail trims.
- Conducted in-house lab work including urinalyses and complete blood counts.
- Collected comprehensive medical histories from clients to ensure accurate assessments.
- Explained treatment plans and pricing details to clients for informed decisions.
- Prepared prescriptions for medications such as Clavamox and Gabapentin.
- Reported lab results to consulting doctors to support patient care decisions.
Receptionist
Mast Blvd Pet Hospital
Santee, USA
01.2021 - 09.2021
- Delivered exceptional customer service through managing phone inquiries and scheduling appointments.
- Collaborated with hospitals to acquire necessary patient records and verification documents.
- Supported treatment processes by administering vaccines and restraining patients for diagnostics.
- Filled patient prescriptions accurately for medications such as Lactulose and Metronidazole.
Receptionist
Dr. Gary J. Wokuluk D.D.S.
El Cajon, USA
07.2018 - 01.2021
- Managed patient communication by answering phone calls and booking appointments efficiently.
- Facilitated patient check-in processes to enhance clinic workflow.
- Organized dental files to identify active versus inactive patients accurately.
- Processed insurance and personal payments, ensuring precise record-keeping in patient charts.
Child Care Worker
Riverview Church
Santee, USA
08.2015 - 11.2017
- Supervised children of varying ages during church services to ensure safety.
- Organized engaging activities to maintain entertainment for children.
- Monitored children's behavior to uphold a secure environment.
- Facilitated a safe and enjoyable experience while parents participated in services.
Education
Some College (No Degree) - Psychology
Grossmont College
El Cajon, CASkills
- Computer proficiency
- Adaptability
- Effective communication
- Team collaboration
- Strong work ethic
- Customer service expertise
- Experience in training
- Time management skills
- Price analysis and reporting
- Medical record management
- Appointment scheduling
- Documentation and reporting
- Onsite lab analysis
References
- Arianna Salemi, Management of Reception at Center Veterinary Clinic, (773) 503-1355
- Steven Scharer, Former Office Manager at Center Veterinary Clinic, (858) 336-6891
- Julie Hanson, Registered Veterinary Technician at Center Veterinary Clinic, (619) 971-0108
Continuing Education
ACT (Animal Care Technologies) Online Training
Roles Trained: Reception, Kennel Assistant, Veterinary Assistant, Veterinary Technician
- Completed a series of role-specific training modules covering both client-facing and clinical responsibilities in a veterinary setting.
- Built strong customer service skills, including client communication, appointment coordination, and front desk operations.
- Gained comprehensive knowledge in animal handling, kennel care, veterinary assisting procedures, basic laboratory skills (such as sample handling and diagnostic support), and technician-level support.
- Successfully passed end-of-module quizzes to earn certificates of completion.
Certification
- Received certification for Summus Medical Laser June 2022.
Timeline
Receptionist/Veterinary Assistant/Room Technician (Non-Registered)
Center Veterinary Clinic
09.2021 - Current
Receptionist
Mast Blvd Pet Hospital
01.2021 - 09.2021
Receptionist
Dr. Gary J. Wokuluk D.D.S.
07.2018 - 01.2021
Child Care Worker
Riverview Church
08.2015 - 11.2017
Some College (No Degree) - Psychology
Grossmont College
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