Sydney Kilgore
Des Moines
Summary
Dynamic and dependable Intensive Support Professional with a proven track record at Candeo, excelling in crisis intervention and conflict resolution. Recognized for enhancing client well-being through critical thinking and compassionate support, while maintaining meticulous documentation to ensure continuity of care. Committed to fostering teamwork and a positive environment.
Overview
9
9
years of professional experience
Work History
Intensive Support Professional
Candeo
10.2023 - Current
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Member of on-call emergency response team for crisis intervention within facility.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Team Leader
Optimae Life Services
04.2018 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
Direct Support Professional
Mainstream Living
08.2016 - 04.2018
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
Human Development
Iowa State University
Ames, IA05-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Critical thinking
- Multitasking Abilities
- Calm under pressure
Timeline
Intensive Support Professional
Candeo
10.2023 - Current
Team Leader
Optimae Life Services
04.2018 - 04.2023
Direct Support Professional
Mainstream Living
08.2016 - 04.2018
Human Development
Iowa State University
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