Sydney Kilgore
Des Moines,IA
Summary
Provided intensive support to clients in crisis situations, facilitating conflict resolution and emotional stability. Assisted in enhancing client well-being through empathetic communication and critical thinking skills. Maintained accurate documentation to support continuity of care and foster teamwork in a positive environment.
Overview
10
10
years of professional experience
Work History
Intensive Support Professional
Candeo
Johnston, IA
10.2023 - Current
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Member of on-call emergency response team for crisis intervention within facility.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Crisis Counselor
Foundation 2
Cedar Rapids, IA
10.2023 - 01.2026
- Provided crisis intervention support to individuals experiencing acute emotional distress.
- Conducted assessments to determine clients' immediate needs and develop appropriate action plans.
- Facilitated therapeutic sessions, employing evidence-based techniques to promote coping strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients in crisis situations.
Team Leader
Optimae Life Services
Ames, IA
04.2018 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
Direct Support Professional
Mainstream Living
Ames, IA
08.2016 - 04.2018
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
Bachelor of Science - Human Development
Iowa State University
Ames, IA05-2017
Skills
- Exhibited a consistently positive and approachable demeanor in all interactions
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Executed comprehensive problem-solving strategies to address complex challenges
- Demonstrated reliability and accountability in all assigned tasks
- Applied analytical reasoning to evaluate complex problems and develop effective solutions
- Demonstrated proficiency in managing multiple tasks simultaneously under tight deadlines
- Exhibited composure and decisiveness in high-pressure situations
Timeline
Crisis Counselor
Foundation 2
10.2023 - 01.2026
Intensive Support Professional
Candeo
10.2023 - Current
Team Leader
Optimae Life Services
04.2018 - 04.2023
Direct Support Professional
Mainstream Living
08.2016 - 04.2018
Bachelor of Science - Human Development
Iowa State University