Summary
Overview
Work History
Education
Skills
Timeline
Community Service & Volunteer Work
Bartender

Sydney Knauff

Lansing

Summary

Dynamic bartender with extensive experience at Rocco's and a proven track record of enhancing customer satisfaction through personalized service and product knowledge. Skilled in draft beer pouring and adept at training new staff. Organized and detail-oriented, I thrive in fast-paced environments while maintaining high standards of service.

Overview

5
5
years of professional experience

Work History

Bartender

Rocco's
01.2026 - Current
  • Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
  • Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
  • Used POS system to process cash and credit card transactions.

Bartender

Country Club Of Lansing
04.2024 - 12.2025
  • Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
  • Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
  • Handled customer payments, reported tip amounts and balanced cash drawers.

Pro Shop Attendant

Groesbeck Golf Course
04.2023 - 08.2024
  • Provided feedback to management on customer satisfaction and product issues.
  • Organized back-stock items and ensured the sales floor was fully stocked.
  • Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices.

Bank Teller Intern

Frankenmuth Credit Union
04.2021 - 08.2021
  • Balanced cash drawers at the beginning and end of each shift to ensure accuracy.
  • Maintained confidentiality of customer information in compliance with bank policies and regulations.
  • Monitored ATM operations, replenished cash as needed, and resolved machine malfunctions promptly.

Education

Bachelor of Arts - Business Administration

Lansing Community College
Lansing, MI
05-2028

Skills

  • Organized and detail oriented
  • Product knowledge
  • Adaptability
  • Food sales and promotion
  • Draft Beer Pouring

Timeline

Bartender

Rocco's
01.2026 - Current

Bartender

Country Club Of Lansing
04.2024 - 12.2025

Pro Shop Attendant

Groesbeck Golf Course
04.2023 - 08.2024

Bank Teller Intern

Frankenmuth Credit Union
04.2021 - 08.2021

Bachelor of Arts - Business Administration

Lansing Community College

Community Service & Volunteer Work

Corunna Animal Shelter, Volunteer, 2018, 2020
Sydney Knauff