Zelda Waters
Boca Raton,FL
Summary
Hospitality has always been a big part of my family. My parents own a few guest houses in Mozambique and South Africa. It's no surprise that I fell in love with the industry. When I graduated from high school I decide to study hospitality management and expand my knowledge in hospitality so I can have my very own establishment one day. I have worked in all departments within a hotel so I can learn how to run the entire establishment. I am always looking to learn more and expand within the business.
Overview
15
15
years of professional experience
Work History
Bartender
Tideline Ocean Resort and Spa
01.2023 - 06.2023
- Opened and closed the bar
- Prepped the bar for service, cut fruit, stock the bar
- Create Drink recipes
- Run and Served Food to guests
- Worked many holiday and social events that were hosted at the Resort
- Attended wine and bartending courses that were held for restaurant employees
- Break the Bar down and clean for the next shift
Lead Bartender
Boca West Country Club
10.2021 - 01.2023
- Opening and closing the bar
- Assisted in planning and served private events of 50+ guests, driving over 5-10K
- Interacted with Members and club guests in a professional and well-informed manner
- Skillfully trained and learned seasonal menus
- Worked many holiday and social events that were hosted at the club
- Attended wine and bartending courses that were held by the club for restaurant employees
- Created new drink recipes for seasonal menus
- Worked in Multiple restaurants at the Country Club
Front Desk Manager
Facial Mania Med Spa
01.2019 - 06.2021
- Open and close the Spa
- Set up the Spa and ensure we have fresh water and snacks for the guests
- Turn the music on and ensure all rooms are ready for service
- Read and respond to all emails
- Answer calls
- Make appointments
- Call Clients to confirm/remind them of their appointments
- Respond to complaints or rectify complaints
- Process payments
- Create membership contracts
- Order Products we need for services
- Inventory
- Create packages for Clients
- Trained new Staff
Bartender
The Sofitel Hotel
09.2017 - 07.2018
- Provided excellent customer service in a 5star hotel
- In charge of inventory
- Ensured that the bar was fully stocked and ready for service
- Created drink recipes
Bartender
union, Philadelphia
08.2015 - 07.2018
- Opening and closing the bar
- Detailed cleaning of the bar, Cutting fruit
- Stocking and ensuring the bar is ready for service, taking food anddrink orders, running food, and insuring it gets to the members in atimely manner
- Creating drink recipes
Restaurant Supervisor&bartender
Fire and Ice Restaurant Philadelphia
12.2012 - 10.2015
- In charge of overseeing the restaurant
- Trained front-of-house staff
- Ensured that food and beverages went out in a timely manner
- Ensured that menus were always updated
- I would personally address any issues or complaints
- It was my responsibility to ensure that my employees had what they needed to perform their duties to the best of their ability.
Hotel Manager Trainee
The royal hotel
01.2008 - 01.2010
Hotel Manager Trainee
Green Way Woods Resort
06.2008 - 07.2008
Education
Associate of Arts - Hospitality Administration And Management
International Hotel School
South Africa01.2010
High School Diploma -
Penryn College High School
South Africa12.2007
Skills
- Five Star Dining Service
- Breakfast and Lunch Service
- Wine Service/ Bartending
- Basic Event Planning
- Exceptional Communication Skills
- Managerial Experience
- Team Oriented
- Organized and Clean
- Detail Oriented
- Quick Learner
Accomplishments
- Member of the cultural executive committee
- Events planning committee
- First team Netball captain
- Hostel Prefect
- Awarded certificate of company loyalty for assisting guests during a hotel fire
- International Hotel School 2010
- Hospitality Management
- Diploma in food and beverage management
- Concentrations certificates
- Hospitality First Aid Level 1
- Hygiene and safety Preliminary Wine Course
- Bar and Beverage ICDL Level 1
- Food and Beverage In service training practical
- Theory of Catering
- TRAINING | STCW 95 / 10
- Maritime Professional Training 2018, Florida+1 (954) 525-1014! Includes Vessel Persons with Designated Security
- Duties! Includes Certificate of Proficiency in Elementary First
- Aid! Certificate of Proficiency in Personal Survival
- Techniques! Basic Firefighting
- Professional Yachtmaster Training USA! Specifics Regarding International Yachting! Professional Decorum and Social Skills! Silver Service and Fine Dining! Food Hygiene
Languages
Afrikaans
Professional Working
Xhosa
Native or Bilingual
Zulu
Native or Bilingual
Siswati
Native or Bilingual
Sotho
Full Professional
Timeline
Bartender
Tideline Ocean Resort and Spa
01.2023 - 06.2023
Lead Bartender
Boca West Country Club
10.2021 - 01.2023
Front Desk Manager
Facial Mania Med Spa
01.2019 - 06.2021
Bartender
The Sofitel Hotel
09.2017 - 07.2018
Bartender
union, Philadelphia
08.2015 - 07.2018
Restaurant Supervisor&bartender
Fire and Ice Restaurant Philadelphia
12.2012 - 10.2015
Hotel Manager Trainee
Green Way Woods Resort
06.2008 - 07.2008
Hotel Manager Trainee
The royal hotel
01.2008 - 01.2010
Associate of Arts - Hospitality Administration And Management
International Hotel School
High School Diploma -
Penryn College High School
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