Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sydney Langer

Waukesha,WI

Summary

Skilled Product Marketing Coordinator with background in developing strategic marketing plans and coordinating product launches. Strengths include understanding consumer needs, driving product development, and collaborating effectively with cross-functional teams. Demonstrated impact includes increased brand awareness and market penetration across previous roles. Possess strong communication skills, creative problem-solving capabilities, and a knack for data analysis to drive marketing efforts.

Overview

4
4
years of professional experience

Work History

Product Marketing Coordinator and Server

New Berlin Ale House
New Berlin, WI
05.2023 - Current
  • Developed product launch plans and coordinated promotional activities to drive customer adoption
  • Gathered customer insights through surveys, interviews and focus groups
  • Collaborated with creative teams on designs of marketing ideas, including logos, videos, and website content
  • Worked closely with external agencies to plan advertising campaigns in print and online media
  • Performed research on target markets and identified opportunities for new products and services
  • Developed brand marketing plan strategies to increase restaurant awareness among competitors
  • Conducted market research and condensed data into neat, explanatory visual aids
  • Monitored responses to promotional content, adjusting messages to achieve objectives
  • Collaborated with managers to plan out campaign strategies, timetables, and guidelines
  • Checked back with customers throughout meal service to ensure satisfaction
  • Provided excellent customer service by addressing any complaints or concerns promptly
  • Utilized POS system to total meal costs and add taxes for final bill calculation
  • Took orders for food and drinks and delivered them to guests
  • Answered questions about menu items, ingredients, and pricing

Cake Decorator

Walmart
Delafield, WI
06.2023 - 07.2024
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries
  • Mixed colors and flavors of frosting to create desired aesthetic effects on cakes
  • Formulated designs based on customer specifications
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits
  • Assisted customers in selecting appropriate cake designs for their events
  • Incorporated creative elements into cake designs as requested by clients
  • Assisted customers with planning cake vision, including color, theme and size
  • Answered phone calls, put in orders and handled customer disputes or complaints
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup
  • Used photo cake software to create specialty birthday and anniversary cakes
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise
  • Met with customers to discuss needed bakery items and take orders
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality

Server

Delafield Brewhaus
Delafield, WI
05.2022 - 08.2022
  • Greeted guests and provided menus
  • Provided excellent customer service to ensure satisfaction
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Prepared drinks according to standard recipes
  • Took orders from customers accurately and in a timely manner
  • Delivered food orders promptly and courteously
  • Monitored dining room for cleanliness and proper set-up at all times
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Ensured that each guest was served courteously, quickly, and efficiently
  • Performed opening and closing duties such as setting up the dining area, restocking supplies
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
  • Handled money transactions accurately while following company procedures for handling cash payments
  • Followed health safety guidelines when preparing and serving food products
  • Communicated effectively with kitchen staff regarding customer allergies or special requests

Sales Associate

Kohls Department Store
Waukesh, WI
10.2021 - 08.2022
  • Greeted customers and provided exceptional customer service
  • Assisted customers with product selection, sizing and styling
  • Provided accurate information about products, prices and services
  • Built relationships with customers to encourage repeat business
  • Maintained up-to-date knowledge of store merchandise and policies
  • Tracked sales performance metrics to identify trends in the market place
  • Suggested ideas for improving store operations and increasing profits
  • Collaborated with management teams to develop innovative marketing strategies
  • Answered incoming telephone calls to provide store, products and services information
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity

Ski Rentals Employee

Alpine Valley Ski Resort
Elkhorn, WI
12.2020 - 03.2022
  • Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain
  • Provided customers with detailed instructions on how to use the equipment safely and effectively
  • Adjusted bindings to ensure proper fit of customer's boots
  • Maintained records of all rentals including dates rented out and returned
  • Organized storage areas for easy access to rental items when needed
  • Answered customer inquiries regarding product features and benefits
  • Answered telephones to assist customers and resolve issues
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
  • Provided detailed information on skiing procedures, including equipment selection, safety protocols, and terrain navigation

Education

High School Diploma -

Mukwonago Highschool
Mukwonago, WI
05-2022

Some College (No Degree) - Marketing

Winona State University
Winona, MN

Skills

  • Team Leadership
  • Planning and Coordinating
  • Internet Marketing
  • Campaign Management
  • Marketing Analytics
  • Customer Service
  • Branding
  • Strategic Planning
  • Digital Marketing
  • Hardworking and Reliable
  • Problem Resolution
  • Multitasking

Affiliations

  • An active member of the National Honors Society club
  • Member of local Women's Soccer Team club

Timeline

Cake Decorator

Walmart
06.2023 - 07.2024

Product Marketing Coordinator and Server

New Berlin Ale House
05.2023 - Current

Server

Delafield Brewhaus
05.2022 - 08.2022

Sales Associate

Kohls Department Store
10.2021 - 08.2022

Ski Rentals Employee

Alpine Valley Ski Resort
12.2020 - 03.2022

High School Diploma -

Mukwonago Highschool

Some College (No Degree) - Marketing

Winona State University

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Sydney Langer