Sydney Lloyd
Virginia Beach,VA
Summary
I am seeking a challenging opportunity to expand upon my existing customer service/ hospitality skill set and eager to develop new skills
Overview
3
3
years of professional experience
Work History
Front Desk Agent & Bartender
Residence Inn Marriott
Wichita Falls, Texas
07.2025 - 02.2026
- Greeted guests warmly and provided information about hotel amenities.
- Managed check-in and check-out procedures efficiently and accurately.
- Maintained front desk appearance, ensuring a welcoming environment for guests.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Provided local area recommendations to enhance guest experiences during stays.
- Processed payments accurately and efficiently.
- Mixed and served beverages according to established recipes.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted guests with drink selections and provided menu recommendations.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Sales Associate
Bath & Body Works
Wichita Falls, TX
10.2024 - 01.2025
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
Front Desk Agent
Wine Stone Inn
Orcutt, CA
08.2023 - 01.2024
- Assists guest with any needs, questions, or concerns
- Makes and cancels reservations for guests
- Does room inspections for incoming guests
- Helps housekeeping by doing dishes & occasionally folding laundry
- Serve wine or beer to guests in the bar area
- Ensures hotel front area is swept and mopped daily
- Answers phone calls for hotel info or making reservations
- Breaks down breakfast bar and wipes down breakfast area
Manager
Grocery Outlet
Lompoc, CA
11.2022 - 07.2023
- Operates a cash register to process cash, check, and credit card transactions
- Removes cash at the end of the night
- Maintains knowledge of current promotions, policies regarding payment, as well as security practices
- Ensure people are being sent on break
- Handle guest questions, concerns and complaints and make sure customers are satisfied
- Manages staff
- Ensure the store is stocked and clean
- Enforces Policies Procedures and productivity through leadership
- Works as a team
Education
High School Diploma -
Orcutt Academy High School
Orcutt, CA06-2016
Skills
- Google Docs
- Customer Service
- Management
- Sales
- Front desk operations
- Food and beverage service
- Guest relations
References
- Emilce Cardenas, (940)-228-6348, former manager (Residence Inn Marriott)
- Jason Gentry, (805)-215-4126, former manager (Wine Stone Inn)
- Ashley Deason, (940)-867-4666, former manager (Bath & Body Works)
Timeline
Front Desk Agent & Bartender
Residence Inn Marriott
07.2025 - 02.2026
Sales Associate
Bath & Body Works
10.2024 - 01.2025
Front Desk Agent
Wine Stone Inn
08.2023 - 01.2024
Manager
Grocery Outlet
11.2022 - 07.2023
High School Diploma -
Orcutt Academy High School