Sydney Love
Lithia Springs,GA
Summary
I'm an enthusiastic health care representative with the eagerness to contribute to team success through hard work, attention to detail and excellent organizational skills. With a clear understanding of quality and efficiency, I can help this organization continue to thrive. I'm always motivated to learn, grow and excel in everything I do. I’m driven on determination and the ability to give my all for every patient to live well.
Overview
7
7
years of professional experience
Work History
Referral Processing Specialist
Advocate Aurora Health
Oak Brook, IL
11.2020 - Current
- Answering phone calls and providing new clients with required paperwork to initiate service.
- Collect, verify and record client demographics, insurance payments and referral information.
- Work with clients to improve life choices and maximize benefits of programs.
- Determine needed and relevant interventions based on each client's cognitive abilities and current needs.
- Entering referrals into appropriate system based on type of referral obtained.
- Determine eligibility for counseling and referral for over 30 clients daily.
Member Care Agent
Delta Community Credit Union
Atlanta, GA
08.2019 - 10.2020
- Complete and submit fraud reports for investigation
- Defuse customer concerns with exceptional conflict and problem resolution skills
- Coordinate timely responses to online customer communication and researched complex issues
- Educate customers on promotions to enhance sales
- Build long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Adhere to state and federal regulations to maintain branch compliance
- Assist customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
Digital Support Tech
SunTrust Bank
Atlanta, GA
12.2018 - 03.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Used consultative sales approach to understand customer needs and recommend relevant offerings
Collections Specialist
One Advantage
Lithia Springs, GA
09.2017 - 12.2018
- Maintained high volume of calls to meet demands of busy group
- Used probing techniques to determine debtors’ reasons for delinquency
- Negotiated to collect balance in full
- Used skip tracing and other techniques to locate debtors
Lead Customer Service Representative
CarMax Auto Finance
Kennesaw, GA
02.2014 - 02.2017
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Answered average of 120 calls, emails , addressing customer inquiries, solving problems and providing product information.
- Cross-trained and provided back up for customer service managers.
- Addressed and resolved customer product complaints with empathy and professionally.
- Defused volatile customer situations calmly and courteously.
Education
Business Administration - Human Resources Management
Southern Columbia Univ.
Orange Beach, AL2023
CNA Program
Miller's Mary Manor
IndianaCore Studies
Prairie State College
Chicago Heights, ILHigh School Diploma -
Douglas County High School
Douglasville, GA2010
Skills
*EPIC (advanced)
*Experience using 10 or more programs to complete job tasks
*Fast learner
*Very dependable
*Curiosity driven
*Billing experience
*Adheres to deadlines
*Pays close attention to detail
*Central scheduling experience
Timeline
Referral Processing Specialist
Advocate Aurora Health
11.2020 - Current
Member Care Agent
Delta Community Credit Union
08.2019 - 10.2020
Digital Support Tech
SunTrust Bank
12.2018 - 03.2019
Collections Specialist
One Advantage
09.2017 - 12.2018
Lead Customer Service Representative
CarMax Auto Finance
02.2014 - 02.2017
Business Administration - Human Resources Management
Southern Columbia Univ.
CNA Program
Miller's Mary Manor
Core Studies
Prairie State College
High School Diploma -
Douglas County High School