Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Lund

Kansas City,Missouri

Summary

Skilled individual with passion for helping leaders reach their operational and career goals. Creates engaging learning experiences tailored to meet individual leaders needs. Smart candidate develops strategies and content to help leaders bolster personal and store performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ACADEMY COACH

WALMART
12.2019 - Current
  • Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
  • Supporting plans and initiatives to meet customer and business needs
  • Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness
  • Delivers functional, financial, and compliance related training courses to any/all levels of associates by remaining up to date on all training content
  • Applying adult learning techniques and methods to facilitation; managing class time appropriately including activities and block schedules; and conducting assessment execution.
  • Collaborated with fellow coaches to develop cohesive training plans, ensuring consistent progress across all teams within the academy.
  • Facilitated student success workshops throughout academic year both virtually and in-person.

Assistant Store Manager

WALMART
01.2017 - 12.2019
  • Given the opportunity to open a branch of WALMART from start to finish, along with choosing associates and training them to the expectations set for them
  • Manage 130+ associates and ensure to staff the store, discipline and train to meet the company’s expectations
  • Provide support and educated answers to associates when questioned about what is needed and how to do it
  • Model the best customer service approaches to take care of the customer, while over seeing a 70-million-dollar store
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Support Manager

WALMART
11.2013 - 01.2017
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.

Education

Bachelor of Science - Business Administration

Purdue Global
02.2024

Skills

  • Ability to create and innovate new sales and promotion strategies
  • Expertise in the training, mentoring, recruiting, and firing of erring staff
  • Enhance learners experience by ensuring the training environment is conducive to learning
  • Deliver exceptional training lessons due to knowing all of the material inside and out
  • Prowess in setting goals and meeting them
  • Good communication and human relations skills
  • Ability to provide business plan and ensure the smooth execution of the plan
  • Innovative thinking
  • Tactical knowledge
  • Recruitment Strategies
  • Motivational Techniques

Certification

Food Safety Certification

Timeline

ACADEMY COACH

WALMART
12.2019 - Current

Assistant Store Manager

WALMART
01.2017 - 12.2019

Support Manager

WALMART
11.2013 - 01.2017

Bachelor of Science - Business Administration

Purdue Global

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Sydney Lund