Sydney Mack
Colorado Springs,CO
Summary
Dedicated administrative professional with a proven track record of success in fast-paced office settings. I excel in completing various clerical tasks and providing comprehensive staff support. Known for responsible, punctual, and productive approach, consistently delivering high-quality work even when working under stress.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Mortgage Solutions Financial
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
Ent Credit Union
08.2022 - 03.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Worked with members regarding their banking questions
- Gained knowledge of loans, auto payments, home advances, and general banking
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Spectrum
02.2020 - 07.2022
- Created a new customer database by entering customer information into a database
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed payments.
Medical Receptionist
Peak Vista Community Health Centers
05.2019 - 02.2020
- Made inbound and outbound calls to patients
- Offered strong customer service skills, keeping patients comfortable
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Vista Ridge High School
Colorado Springs, CO05.2019
Skills
- Leadership
- Customer service
- Banking
- Time management
- Communication Skills
- Document Control
- Calendar Management
- Appointment Scheduling
- Workflow Optimization
- Medical Terminology
- Medical Records
- Medical Scheduling
- Cold Calling
- Microsoft Outlook
- Databases
- Computer Skills
- Strategic Planning
- Team Bonding
- Recordkeeping
Timeline
Administrative Assistant
Mortgage Solutions Financial
04.2024 - Current
Customer Service Representative
Ent Credit Union
08.2022 - 03.2024
Customer Service Representative
Spectrum
02.2020 - 07.2022
Medical Receptionist
Peak Vista Community Health Centers
05.2019 - 02.2020
High School Diploma -
Vista Ridge High School
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