Sydney Matthews

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Logged call information and solutions provided into internal database.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Contributed to team success, consistently achieving call center performance metrics.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.

● Accessed customer accounts

• Checked and verified photo identification prior to granting facility access.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Conducted regular patrols of key areas to spot and control security concerns.
• Reported suspicious activities and persons to law enforcement.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted, measured, and compounded medications following standard procedures.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted, measured and compounded medications following standard procedures.