Summary
Overview
Work History
Education
Skills
Timeline
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Sydney McAfee

Summary

Highly organized and detail-oriented customer service manager adept at taking on multiple simultaneous responsibilities in dynamic environments. Adaptable and resourceful to apply critical thinking to address obstacles. Brings excellent organizational skills and talent for overcoming customer concerns. Self-motivated and a true team player.

Overview

8
8
years of professional experience

Work History

Front End Manager

Menards
05.2022 - Current
  • Duties include handling complex customer issues, answering phone inquiries, coordinating loss prevention efforts, overseeing cash handling procedures and boosting employee morale by cultivating a positive work environment.
  • Promoted from cashier to front end manager within a year, demonstrating rapid growth in leadership abilities and operational knowledge.

Special Needs Child Caregiver

Individual Employer
01.2021 - 05.2022
  • Assisted a special needs child with daily tasks, fostering independence and self confidence while enhancing the child's social skills by organizing group activities and promoting positive interactions.
  • Increased fine motor skills through engaging sensory play activities customized for the child's level of ability.

Assistant Manager

Claire's Stores
11.2019 - 04.2020
  • Managed inventory levels to minimize stock while reducing costs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Teller

Farmers Bank & Trust
03.2018 - 03.2019
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Event Coordinator Intern

City Of Great Bend
02.2016 - 08.2017
  • Facilitated efficient registration processes at events by managing guest lists and coordinating check-in procedures while also providing on-site assistance during events, addressing any last-minute issues or concerns promptly and professionally.
  • Supported team members in the implementation of event programs, leading to improved team collaboration and efficiency.

Education

High School Diploma -

Great Bend High School
Great Bend, Kansas
12.2017

Skills

  • Customer service-oriented
  • Professional phone etiquette
  • Excellent communication skills
  • Flexible
  • Accurate and detailed
  • Articulate and well-spoken
  • Works well under pressure
  • Conflict Management
  • Organizational Skills

Timeline

Front End Manager

Menards
05.2022 - Current

Special Needs Child Caregiver

Individual Employer
01.2021 - 05.2022

Assistant Manager

Claire's Stores
11.2019 - 04.2020

Teller

Farmers Bank & Trust
03.2018 - 03.2019

Event Coordinator Intern

City Of Great Bend
02.2016 - 08.2017

High School Diploma -

Great Bend High School

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Sydney McAfee