Sydney Miller
Lake Mary
Summary
Dedicated healthcare professional with experience in clinical operations, staff supervision, patient care coordination, and physician support. Skilled in leading teams, training staff, managing schedules, and ensuring regulatory compliance. Hands-on experience with patient care, clinical assessments, medical documentation, and collaborating with physicians to provide quality patient outcomes in fast-paced healthcare environments. Recognized for strong leadership, organizational skills, and the ability to effectively balance clinical responsibilities with operational oversight.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Rothman Orthopaedics
03.2025 - Current
- Coordinated daily clinic operations and managed patient flow to deliver efficient, high-quality patient care.
- Supervise and support medical assistants to promote compliance with organizational policies, clinical protocols, and patient service expectations.
- Collaborate with hospitals, imaging centers, physical therapy providers, durable medical equipment vendors, and insurance companies to ensure continuity of care.
- Serve as the clinical assistant to an orthopedic surgeon, providing administrative and clinical support across multiple office locations.
- Manage high-volume patient communications through telephone encounters, patient portals, and direct clinical follow-up.
- Utilize critical thinking and problem-solving skills to address complex scheduling, insurance authorizations, and patient care issues.
Clinical Operations Specialist
Rothman Orthopaedics
01.2023 - 03.2025
- Led back-office staff by providing guidance, training, and support to maintain high standards of patient care and operational efficiency.
- Coordinated patient flow throughout the clinic, reducing wait times and improving overall efficiency.
- Performed various administrative duties including appointment scheduling, patient communication, record management, and insurance verification.
- Roomed patients, obtained vital signs, documented medical histories, and prepared patients for provider evaluations and procedures.
- Maintained inventory levels for medical supplies, equipment, and office materials by monitoring stock, ordering supplies, and coordinating with vendors.
- Collaborated with providers and management to identify opportunities for workflow improvements and enhanced patient satisfaction.
Physician Substitute
Octapharma Plasma Center
04.2021 - 01.2023
- Supervised and supported clinical staff, ensuring adherence to safety protocols, regulatory requirements, and quality standards.
- Provided training and mentorship to new team members on donor eligibility criteria, reaction management, and operational procedures
- Collaborated closely with the on-call physician regarding donor eligibility concerns, medical exceptions, and complex clinical cases.
- Evaluated donor eligibility and determined medical clearance for plasma donation, ensuring compliance with company policies and regulatory guidelines to maintain donor safety.
- Assisted with quality assurance initiatives, audits, and continuous process improvement efforts.
- Educated donors regarding the donation process, post-donation care, and overall health and safety practices.
Education
Bachelor of Science - Healthcare Management & Professional Service
Seminole State College of Florida
Sanford, FL01-2027
Associate of Arts -
Seminole State College of Florida
Sanford, FL01-2024
Skills
- Team Leadership and Staff Development
- Patient Care Coordination
- Customer Service Excellence
- Conflict Resolution
- Medical terminology
- Decision-Making and Problem-Solving
- Project Coordination
- Detail-oriented
- Operational Efficiency
Certification
- EMT - Licensed Emergency Medical Technician
Timeline
Clinical Assistant
Rothman Orthopaedics
03.2025 - Current
Clinical Operations Specialist
Rothman Orthopaedics
01.2023 - 03.2025
Physician Substitute
Octapharma Plasma Center
04.2021 - 01.2023
Bachelor of Science - Healthcare Management & Professional Service
Seminole State College of Florida
Associate of Arts -
Seminole State College of Florida