Sydney Montague
San Antonio
Summary
Dynamic professional with a proven track record in driving sales and cultivating client relationships. Expertise in problem-solving and regulatory compliance, focused on enhancing customer satisfaction and achieving sales growth.
Overview
9
9
years of professional experience
Work History
Member Consultant
Security Service Federal Credit Union
San Antonio
09.2024 - Current
- Addressed member issues by employing effective communication and problem-solving techniques.
- Increased sales of company products and services through strategic, organized customer interactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Facilitated loan application processes and ensured accuracy of documentation.
- Verified compliance with applicable laws and regulations governing credit union operations.
- Supported branch management with projects related to sales goals or strategic initiatives.
- Reconciled discrepancies between teller work and computer system totals.
Store Manager
ACE Cash Express Inc.
San Antonio
05.2017 - 03.2023
- Oversaw staff training and development to improve service quality and operational efficiency.
- Established customer service standards and ensured staff adherence to enhance customer satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored financial transactions and ensured accurate cash handling procedures.
- Balanced sales and reconciled cash to ensure accurate financial reporting during opening and closing.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
High School Diploma -
Harper Creek High School
Battle Creek, MI05-2009
Skills
- Loan consultation and processing
- Regulatory compliance
- Sales strategy development
- Goal-oriented mindset
- Customer service excellence
- Problem solving
- Adaptability and flexibility
Accomplishments
- 2021 - 2023 East District Direct Deposit Champion
- 2022 East District Compliance Champion
- 2025 and 2026 Security Service Investment Group top performer- Exceeded annual targets
Timeline
Member Consultant
Security Service Federal Credit Union
09.2024 - Current
Store Manager
ACE Cash Express Inc.
05.2017 - 03.2023
High School Diploma -
Harper Creek High School