Sydney Murtland
Tempe,Arizona
Summary
Proven to enhance service quality and efficiency at Omni Hotels & Resorts, I excel in food presentation and teamwork. Leveraging skills in dining room assistance and anticipating customer needs, I've significantly improved customer satisfaction. My adeptness in time management and performance improvement, alongside a knack for resolving complaints professionally, underscores my commitment to excellence in hospitality. While gaining skills in Human Resources at the Omni Hotel, I'm excited to gain more experience and continue to enhance my knowledge and abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Runner, Hostess, Server Assistant
Omni Hotels & Resorts
Tempe, Arizona
09.2023 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Responded promptly to customer inquiries and requests for additional items or services.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Assisted in training new staff members on restaurant operations and procedures.
Human Resources Intern
Omni Hotels & Resorts
Tempe, AZ
01.2025 - 02.2025
- Developed presentations on various topics related to human resources management.
- Organized and stored employment forms and information.
- Interpreted and explained human resources policies, procedures or regulations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Food Runner, Hostess
Wood Ranch BBQ & Grill Inc.
Irvine, CA
12.2021 - 08.2023
- Collaborated with management team on ways to improve service levels within the restaurant.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
Restaurant Hostess
Snakes & Lattes
Tempe, Arizona
09.2022 - 12.2022
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ05-2025
Skills
- Food presentation
- Order accuracy
- Dining room assistance
- Anticipating customer needs
- Time management
- Teamwork and collaboration
- Performance improvement
Affiliations
- Community Involvement: Volunteering at food drives in my area
- Emerging Leaders at ASU
- Landscape Photography
Emails
sydneyraemurtland@icloud.com
smurtlan@asu.edu
Accomplishments
- California Scholarship Federation Recipient
- Dean's List Fall 2024
Certification
- Arizona Food Handlers Card
- Arizona Alcohol Seller-Server Training
- California Food Handlers Card
- Workplace Communication, Certificate
Timeline
Human Resources Intern
Omni Hotels & Resorts
01.2025 - 02.2025
Food Runner, Hostess, Server Assistant
Omni Hotels & Resorts
09.2023 - Current
Restaurant Hostess
Snakes & Lattes
09.2022 - 12.2022
Food Runner, Hostess
Wood Ranch BBQ & Grill Inc.
12.2021 - 08.2023
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
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