Sydney O'Donnell
Fort Lauderdale
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Strong skills in order and payment processing, upselling techniques, and keeping the area clean and well-stocked. Demonstrates genuine hospitality to establish rapport with patrons, and deliver memorable experiences.
Overview
6
6
years of professional experience
Work History
Server/ Bartender
The Wellesley Hotel
Wellesley Island
06.2024 - 08.2025
- Provided exceptional customer service to enhance guest dining experiences.
- Took orders accurately and ensured timely delivery to tables.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed payments efficiently using point-of-sale systems.
- Trained new servers on restaurant procedures and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Rental Shop Manager
Labrador Mountain
Truxton
12.2019 - 03.2025
- Managed daily rental operations and coordinated equipment availability.
- Trained staff on customer service protocols and safety procedures.
- Oversaw inventory management and maintained accurate stock levels.
- Assisted customers with rental agreements and equipment selection.
- Developed schedules for staff to ensure optimal coverage during peak hours.
- Resolved customer inquiries and complaints to enhance service quality.
- Collaborated with team members to improve workflow efficiency and effectiveness.
Barista
Beak & Skiff
Lafayette
08.2023 - 12.2024
- Prepared and served specialty coffee beverages using espresso machine and grinders.
- Educated customers on menu items and recommended drinks based on preferences.
- Managed inventory levels, restocked supplies, and ensured freshness of ingredients.
- Trained new staff on beverage preparation techniques and customer interaction skills.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Bartender
Dark Horse Tavern
Cortland
07.2022 - 01.2023
- Engaged with customers, providing friendly and attentive service.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed cash register and processed customer payments accurately.
- Greeted customers and provided excellent customer service.
- Poured wine, beer, and cocktails for patrons.
Education
High School Diploma -
Homer Central High School
Homer, NY06-2022
Skills
- Customer service
- Workflow efficiency
- Care for cleanliness
- Time management
- Effective communication
- Team collaboration
References
References available upon request.
Timeline
Server/ Bartender
The Wellesley Hotel
06.2024 - 08.2025
Barista
Beak & Skiff
08.2023 - 12.2024
Bartender
Dark Horse Tavern
07.2022 - 01.2023
Rental Shop Manager
Labrador Mountain
12.2019 - 03.2025
High School Diploma -
Homer Central High School