Sydney Orkin
Eden,USA
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
6
6
years of professional experience
Work History
Head Bartender & Cook
Saddlebag Saloon
Eden, UT
10.2024 - Current
- Directed bar operations and staff training to enhance service quality.
- Developed and marketed specialty cocktails, resulting in increased sales.
- Managed inventory levels.
- Performed bartending and cooking duties during peak service periods.
- Created seasonal cocktail menus that increased customer engagement and sales.
- Ensured compliance with health and safety regulations to provide a safe environment.
- Implemented cash handling procedures to ensure accuracy and accountability.
- Maintained bar cleanliness and organization to uphold high service standards.
Bartender & Server
Tona Sushi Bar and Grill
Ogden, UT
04.2024 - 03.2025
- Delivered attentive service while managing multiple tables in fast-paced restaurants.
- Upsold food and beverage options to improve guest experience.
- Provided bartending and serving services, ensuring efficiency and quality.
- Engaged with guests to provide personalized service and recommendations based on their preferences.
- Maintained knowledge of food and drink menus to assist customers with informed choices.
- Collaborated with kitchen staff to ensure timely service and accurate food pairings with beverages.
Bartender & Server (Seasonal)
Roosters B Street
Ogden, UT
05.2024 - 10.2024
- Crafted and served diverse traditional and specialty cocktails to enhance customer experience.
- Upsold food and beverage options, maximizing guest satisfaction and revenue.
- Launched seasonal promotions that boosted beverage sales and attracted new clientele.
Head Barista
The Drip Coffee and Soda Shop
Eden, UT
10.2022 - 04.2024
- Developed new training guidelines to enhance barista skills and performance.
- Trained and supervised baristas to ensure adherence to service standards.
- Designed coffee and soda menu, improving customer offerings and satisfaction.
- Maintained high service standards through regular assessments and feedback.
- Supervised daily operations and ensured smooth service flow during peak hours.
- Handled customer complaints effectively to enhance overall satisfaction.
- Performed cash handling duties accurately and efficiently.
Barista
Beans and Brews & Starbucks
Ogden, UT
10.2020 - 12.2021
- Prepared espresso and specialty beverages to uphold quality standards consistently.
- Trained staff and supported shift leads in efficient daily operations.
- Managed cash drops, ensuring accuracy and efficiency.
Education
Bachelor's Degree -
Weber State University
Ogden, UT05-2027
High School Diploma -
Grandview High School
Aurora, COSkills
- Bartending and mixology
- Guest experience and upselling
- Leadership and training
- Conflict resolution
- Reliability and dependability
- Effective communication
- Customer service
- Team leadership
- Event coordination
- Cash handling
- Time management
Volunteer Experience
- Volunteer, Pack and Pounce, Ogden, UT, 03/01/20, 08/01/22, Assisted with animal care, fostering, and adoption events., Supported thrift store and managed social media.
- Club President, Citizens Climate Lobby, Ogden, UT, 01/01/21, 11/01/21, Organized meetings, projects, and service activities., Partnered with officers to implement growth strategies.
Timeline
Head Bartender & Cook
Saddlebag Saloon
10.2024 - Current
Bartender & Server (Seasonal)
Roosters B Street
05.2024 - 10.2024
Bartender & Server
Tona Sushi Bar and Grill
04.2024 - 03.2025
Head Barista
The Drip Coffee and Soda Shop
10.2022 - 04.2024
Barista
Beans and Brews & Starbucks
10.2020 - 12.2021
Bachelor's Degree -
Weber State University
High School Diploma -
Grandview High School