Sergio Mora Torres
Middlesex
Summary
Accomplished Head Bartender with a proven track record at Red Horse by David Burke, enhancing customer loyalty through expert mixology and exceptional service. Skilled in staff training, cash management, and creating signature cocktails, leading to increased sales and team efficiency. Demonstrates strong leadership and customer relationship skills, ensuring high-quality guest experiences.
Overview
7
7
years of professional experience
Work History
Head Bartender
Red Horse by David Burke
10.2023 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server/ Bartender/Assistant Manager
Bonefish Grill
04.2021 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/ Bartender
Wolfgang Steak House
08.2017 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Undecided
Raritan Valley Community College
Somerville, NJSkills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Customer service
- Suggestive selling
- Advanced bartending techniques
- Expert mixology
- Sanitation
- Menu development
- Preparing garnishes
- Team leadership
- Alcohol safety
- Mixology
Accomplishments
- Named Bartender of the Year by Industry Magazine
Languages
Spanish
Native or Bilingual
Timeline
Head Bartender
Red Horse by David Burke
10.2023 - 01.2025
Server/ Bartender/Assistant Manager
Bonefish Grill
04.2021 - 09.2023
Server/ Bartender
Wolfgang Steak House
08.2017 - 09.2020
No Degree - Undecided
Raritan Valley Community College
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