Kiaira J. Saleh
Philadelphia,PA
Summary
Dynamic and dedicated Bartender with 12 years of experience with working in versatile teams in various bar organizations. I am customer-focused, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Bartender
Bala Inn Sports Bar
Philadelphia, Pa
06.2023 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bartending staff, enhancing team performance and service quality.
- Developed innovative cocktail menus, increasing customer engagement and satisfaction.
- Managed inventory levels, optimizing stock control and reducing waste effectively.
Bartender
Eagle Bar/Roxbourgh Seafood House
Philadelphia, Pa
01.2016 - 01.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated point-of-sale systems effectively, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new staff on beverage preparation techniques and customer service protocols, fostering team efficiency.
Bartender
Subaru Park Soccer Stadium
Chester, Pa
05.2016 - 11.2019
- Managed high-volume bar operations during major events, ensuring efficient service and customer satisfaction.
- Trained and mentored new staff on drink preparation techniques and customer service standards.
- Developed and maintained inventory control systems for accurate stock management and cost efficiency.
- Implemented new cocktail recipes, enhancing menu offerings and increasing customer engagement.
Bartender / Waitress
TGI Fridays
Philadelphia, PA
01.2014 - 01.2019
- Managed restaurant opening and closing procedures, ensuring operational standards.
- Crafted and served beverages and meals, providing excellent customer service.
- Trained new employees across bartending and waitstaff roles, emphasizing brand standards and cleanliness.
- Participated in bartending competitions, showcasing product knowledge and professionalism.
- Reconciled cash registers at shift end, ensuring accurate financial transactions.
Education
Associate of Arts - Healthcare Studies
Community College of Philadelphia
Philadelphia, PA05-2024
High School Diploma - undefined
Delaware Valley Charter School
Philadelphia, PACertificate & Hours Toward Class B License - undefined
Uplift Solutions
Philadelphia, PA02-2025
Skills
- Team Leadership & Staff Development
- Customer Service & Customer Relations
- Conflict Resolution & Under Pressure Performance
- Training & Mentoring New Employees
- Leadership skills
- Excellent customer service skills
- Strong verbal and written communications skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
Certification
- RAMP Certified 2025-2027
Timeline
Head Bartender
Bala Inn Sports Bar
06.2023 - Current
Bartender
Subaru Park Soccer Stadium
05.2016 - 11.2019
Bartender
Eagle Bar/Roxbourgh Seafood House
01.2016 - 01.2020
Bartender / Waitress
TGI Fridays
01.2014 - 01.2019
High School Diploma - undefined
Delaware Valley Charter School
Certificate & Hours Toward Class B License - undefined
Uplift Solutions
Associate of Arts - Healthcare Studies
Community College of Philadelphia