Sydney Osmond
Silverton Pediatrics, LLC
Lanoka Harbor,NJ
2027
years of professional experience
Detail-oriented, adaptable, medical office professional with more than 15 years of experience in patient registration, medical records management, and front-desk operations. Skilled in scheduling, billing support, and insurance processing, with a strong focus on confidentiality and efficient workflow. Proven ability to support providers, resolve conflicts, and deliver organized patient service.
Work History
Medical Receptionist/Front Desk Supervisor
8 Years 2 Months- Managed patient check-in, insurance verification, and appointment scheduling with accuracy
- Coordinated front-desk communications, directing calls and messages to appropriate clinical staff
- Maintained confidential pediatric records while updating demographics and encounter information
- Resolved scheduling conflicts and adjusted daily workflow to support efficient patient flow
- Processed copayments, billing inquiries, and authorization requests.
- Prepared charts, forms, and referral documentation for timely patient visits
- Collaborated with nurses and providers to prioritize urgent patient needs
- Trained new reception staff on office procedures, scheduling systems, and patient service standards
Customer Service Representative
3 Years 2 Months- Resolved customer inquiries, returns, and complaints with professionalism and accurate store policy guidance.
- Processed transactions accurately using point-of-sale systems while maintaining efficient checkout flow.
- Assisted shoppers with product location, pricing questions, and promotional details across front-end operations.
- Coordinated with cashiers and front-end staff to support smooth service during high-volume periods.
- Issued deposits and performed appropriate bookkeeping task so as to handle large amounts of money accordingly.
Front Desk Receptionist
- Verified insurance information, collected demographic details, and processed intake forms.
- Scheduled appointments, confirmed visits, and updated patient calendars with accuracy.
- Entered data into electronic medical records and corrected documentation errors promptly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
2 Years 2 Months- Handled loyalty program questions, coupon application, and order adjustments with careful attention to detail.
- Maintained organized service desk operations while balancing multiple customer requests and priorities.
- Trained new associates on service standards, register procedures, and customer interaction best practices.
- Escalated complex issues to management and followed through to ensure prompt resolution.
- I held the same responsibilities as when I worked at ShopRite of Lacey.
Education
Associates Degree Liberal Arts - Liberal Arts
High School Diploma
Skills
Patient registration
Insurance verification
Medical billing
Insurance claims
Electronic medical records
Medical records management
Medical terminology
HIPAA compliance
Medical office administration
Front desk operations
Calendar management
Patient relations
Records management
Data entry and filing
Reminder calls
Telephone etiquette
Medical office procedures
Patient billing inquiries
Office administration
Patient billing inquiries
Timeline
Medical Receptionist/Front Desk Supervisor
Silverton Pediatrics, LLC
08.2018 - CurrentRead More
Customer Service Representative
Shop Rite of Lacey
05.2015 - 07.2018Read More
Customer Service Representative
ShopRite of Fischer Blvd
05.2009 - 07.2011Read More
Front Desk Receptionist
Neurological Associates of Ocean County
2005 - 05.2015Read More
Toms River East
High School Diploma
Read More
Ocean County College
Associates Degree Liberal Arts from Liberal Arts
Read More