Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Patterson

Keller,TX

Summary

Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Apartment Locator

Apartment Hunters
01.2024 - Current
  • Improved client retention rates through exceptional customer service and consistent follow-up communication.
  • Maintained detailed records of all transactions and client communications for easy reference when needed.
  • Collaborated closely with landlords ensuring smooth transitions during move-ins leading to stronger partnerships between agency and landlords.
  • Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.
  • Stayed current on market trends to provide informed advice to both first-time renters and experienced investors alike.
  • Implemented new CRM software allowing more efficient tracking and follow-up with leads resulting in a 30% increase in conversion rates.

Nursing Assistant

HomeWell Care Services
01.2020 - 01.2024
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Documented care actions by completing records and logs in medical software system.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.

Reservation Sales Representative

Enterprise Holdings
01.2018 - 01.2020
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Handled group reservations effectively, coordinating room blocks and event details for smooth execution of client functions.
  • Increased sales revenue with proactive upselling of hotel services and amenities during reservation calls.
  • Displayed expertise in navigating multiple computer systems simultaneously, resulting in faster response times to customer inquiries.
  • Negotiated corporate rates with prospective clients while adhering to company guidelines, leading to an increased number of contracts signed.
  • Collaborated with team members to consistently meet or exceed monthly sales targets set by management.

Education

Real Estate License - Real Estate

Kaplan Real Estate Education
Fort Lauderdale, FL
01.2024

High School Diploma -

Keller High School
Keller, TX
06.2013

Skills

  • Time Management
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Critical Thinking
  • Multitasking
  • Organization
  • Teamwork
  • Goal-Oriented
  • Client Relationship Building
  • Market Knowledge

Timeline

Apartment Locator

Apartment Hunters
01.2024 - Current

Nursing Assistant

HomeWell Care Services
01.2020 - 01.2024

Reservation Sales Representative

Enterprise Holdings
01.2018 - 01.2020

Real Estate License - Real Estate

Kaplan Real Estate Education

High School Diploma -

Keller High School

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Sydney Patterson