Sydney Patterson
Lewiston
Summary
Motivated hospitality professional and aspiring educator with strong communication and leadership skills honed in fast-paced environments. Pursuing a Bachelor’s degree in English and Creative Writing, with plans to continue into a Master’s program for teacher certification. Committed to fostering positive and supportive learning environments for diverse student populations.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Ramona's Sandwiches
Portland
05.2024 - Current
- Directed daily front-of-house operations, ensuring high-quality service and guest satisfaction.
- Trained and supervised front-of-house team to uphold customer service standards, enhancing guest experiences.
- Implemented health and safety protocols for food service operations.
- Responded to customer inquiries and resolved complaints, improving overall guest satisfaction.
- Oversaw cleanliness and organization of dining area and customer spaces.
- Assisted in inventory management and supply ordering processes.
- Managed staff scheduling to optimize operational efficiency.
- Guided restaurant operations to prioritize quality and align with customer expectations.
Bar Manager
Twelve Restaurant & Bar
Portland
04.2022 - 05.2024
- Led daily bar operations, enhancing service quality and customer satisfaction.
- Trained and supervised staff in drink preparation and customer service, improving team effectiveness.
- Developed innovative cocktail menus to elevate guest experiences and engagement.
- Managed inventory levels and supply orders, aligning resources with business demands.
- Monitored financial transactions, managing cash flow and preparing daily revenue reports.
- Implemented disciplinary procedures for bar staff while training new hires effectively.
- Managed operational tasks including opening/closing duties, shift scheduling, cash handling, and payroll processing.
- Cultivated positive vendor relationships for quality product sourcing and support.
Education
Bachelor of Arts - English And Creative Writing
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Facility operations
- Guest relations
- Customer support
- Team leadership
- Staff training
- Effective communication
- Content creation
Affiliations
- Americorps NCCC (2019-2020)
- Volunteer, Maine Needs (2024-2026)
- English Tutor (2025-2026)
Timeline
Front of House Manager
Ramona's Sandwiches
05.2024 - Current
Bar Manager
Twelve Restaurant & Bar
04.2022 - 05.2024
Bachelor of Arts - English And Creative Writing
Southern New Hampshire University