Aiden Branin
Rowlett,TX
Summary
Dynamic Front of House Manager with expertise in staff management, guest relations, and service recovery. Proven ability to enhance team performance and optimize operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Manager
Pluckers
Mesquite, TX
06.2025 - Current
- Managed front-of-house operations, ensuring exceptional guest experiences and service quality.
- Coordinated staff schedules to optimize coverage during peak hours and enhance efficiency.
- Trained new team members on service protocols and operational standards for consistency.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Management Development
Chick-fil-A
East Dallas/White Rock/Wylie TX
01.2022 - 06.2025
- Strengthened leadership pipelines by designing specialized management development programs aimed at preparing high-performing employees for future leadership positions.
- Recognized for outstanding leadership skills by being selected to participate in the company's management development program.
- Contributed to the development of a comprehensive risk management framework by providing input on credit-related risks and mitigation strategies.
- Played an integral role in the development and implementation of organizational strategies related to supply chain management, contributing to long-term growth and profitability objectives.
Corporate Trainer
Chick Fil A
Traveling
08.2024 - 02.2025
- Developed and delivered engaging training sessions to enhance team performance and knowledge retention.
- Facilitated workshops focused on customer service excellence, resulting in improved team communication skills.
- Collaborated with management to identify training needs and improve onboarding processes for new employees.
- Traveled across states to go help open new Chick-Fil-A locations.
- Coordinated cross-training programs to enhance staff versatility and operational efficiency across various roles.
Education
High School Diploma -
Wylie East High School
Wylie, TXSkills
- Restaurant operations
- POS system operations
- Hygiene standards
- Staff management
- Performance evaluation
- Training and coaching
- Staff motivation
- Guest relations
- Service recovery
- Team building
- Conflict resolution
- Facility management
Certification
- CPR Certified
- Food Manager Certification
- TABC
Timeline
Front of House Manager
Pluckers
06.2025 - Current
Corporate Trainer
Chick Fil A
08.2024 - 02.2025
Management Development
Chick-fil-A
01.2022 - 06.2025
High School Diploma -
Wylie East High School