Sydney Peach
Evansville,IN
Summary
Accomplished Operations Manager with a proven track record at Bowlero, enhancing operational efficiency and customer satisfaction. Excelled in implementing policies and spearheading team leadership initiatives, resulting in significant performance improvements. Skilled in operations management and problem-solving, adept at driving results through strategic planning and effective communication.
I originally started at Bowlero as a front desk employee. After a year I was promoted to shift leader. With more responsibilities they said I would make a great supervisor, which I was for a year. After that I got promoted to operations manager two years ago.
Overview
5
5
years of professional experience
Work History
Operations Manager
Bowlero
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Education
William Henry Harrison High School
Evansville, INSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Management
- Policies and procedures implementation
- Goal Setting
- Retail Operations Management
Timeline
Operations Manager
Bowlero
06.2019 - Current
William Henry Harrison High School
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