Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Plasky

Mechanicsburg,PA

Summary

Organized coordinator focused on boosting customer satisfaction and service quality. Skilled in management, documentation, and detail oriented work. Highly motivated and devoted to always giving a positive experience.

Overview

7
7
years of professional experience

Work History

Marketing Director

Pinnacle Fire Protection Inc.
Indianapolis, IN
01.2024 - Current
  • Performed outbound calling campaigns to promote fire protection.
  • Maintained accurate records of customer interactions for future reference.
  • Developed effective working relationships with team members from other departments.
  • Collaborated with sales teams to align marketing efforts with business objectives.

Appointment Coordinator Team Lead

West Shore Home
Mechanicsburg, PA
01.2022 - 12.2023
  • Consulted with fellow managers to resolve problems relating to employee performance and customer satisfaction.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed strategies to increase team productivity and improve customer service levels.

Sales Associate

CarMax
Mechanicsburg, PA
07.2021 - 11.2021
  • Licensing for paperwork needed to process vehicle sales.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Used technology to assist customers in locating a product fit for their needs.

Telehealth Technician

Visionworks
Camp Hill, PA
12.2019 - 07.2021
  • Trained for pre-screening patients for their exams, using the DigitalOptometrics server to connect patients to the doctor, & sitting in to assist when needed for virtual exams when running as telehealth technician
  • Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
  • Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
  • Completed scheduled appointments on time to drive quality service.

Retail Associate

Rutter’s
New Cumberland, PA
08.2018 - 12.2019
  • Responsible for registering and counting cash for end of day process.
  • Stocked and cleaned shelves while maintaining a neat and orderly store.
  • Ensured compliance with all company policies, procedures, and promotions.

Education

Some College (No Degree) - English

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Staff Supervision
  • Data Entry
  • Customer Service
  • Project Coordination
  • Professional Networking
  • Complex Problem-Solving

Timeline

Marketing Director

Pinnacle Fire Protection Inc.
01.2024 - Current

Appointment Coordinator Team Lead

West Shore Home
01.2022 - 12.2023

Sales Associate

CarMax
07.2021 - 11.2021

Telehealth Technician

Visionworks
12.2019 - 07.2021

Retail Associate

Rutter’s
08.2018 - 12.2019

Some College (No Degree) - English

Harrisburg Area Community College

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