Sydney Pollard
Dumfries,VA
Summary
Ardent and dedicated worker willing to share various communal expertise. Eager to alter work environments, positively, and live by the true definition of "teamwork". Striving to make surrounding peers, satisfied, as well as clients. Hardworking and focused administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant Intern
Innovative Healthcare And Wellness Center
04.2020 - 09.2020
- Working under COO of Innovative Health and, for child advancement after incarceration/parole.
- Established administrative work procedures to track staff's daily tasks.
- This was paid internship; aspiring for future criminal justice/ social workers.
- Enthusiastically performed tasks that were outside of my job description, willing to help with juveniles in programs.
- Worked with strong attention to detail and keen eye for projects that required awareness.
- Remained open-minded and committed to advanced communication practices.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted with organization and maintenance of office filing system for easy retrieval of information
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data
Adv. Ballet Instructor
C4 Performing Arts Center
03.2019 - Current
- Served as friendly and hardworking leader for developing teenagers that were willing to critique their faults and modify them.
- Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
- Remained intently responsive and committed to optimal productivity.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Thoroughly executed advanced ballet curriculum that involved ballet history, performance quality, and annual performance piece to showcase exponential growth.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Always present for sudden changes in schedule and quick to respond to such.
- Managed average of 10 students per class, increased up to 45% by 2023 due to recruitment.
Summer Enrichment Program Instructor
Friendship Academy Public Charter School
07.2022 - 08.2022
- Worked as dance program instructor for 4th-6th grade charter school students for their month-long program.
- Taught dance history- including; Ballet, tap, jazz, modern, and acrobatics. Effectively, carried out curriculum for assigned theme of summer program.
- Provided my years of dance experience to change dance program for better; students engraved new knowledge of dance history that connected with community around them.
- Took on management process with end-of-program showcase that took place on last week of program
- Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.
- Went above my expectations and organized, directed, tech-edited showcase performance.
Dance IV Instructor
C4 Performing Arts Center
01.2019 - 08.2022
- Effectively supported various company initiatives with range of timelines.
- Due to COVID-19, this class was unfortunately cut short for budget reasons.
- Worked well independently and underneath director of company to achieve our goals.
- Organized and prioritized needs of my boss first, then trickled her concerns and expectations to students for performances.
- Followed advanced dancing and learning curriculum thoroughly, Communicated to advanced group of dancers very diligently and was able to have professional relationships with dancers.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Mindful of minor faults of dealing with premature/ young adult group.
- Still managed to create healthy and enjoyable climate.
Fulfillment Center Warehouse Associate
Amazon
06.2021 - 08.2021
- Organized fresh grocery delivery orders in timed duration for consumers that requested them
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Picked and packed order items.
- Utilized this position as seasonal job- built great communication with team members.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Child Caregiver
Care.com Inc
05.2023 - Current
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Drove children in facility car to off-site school.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Customer Service Consultant
Walmart
07.2023 - Current
- Assisted clients with product questions to facilitate online ordering process.
- Managed to take over 75 calls during shift, customer satisfaction increased by 5% due to reviews.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Documented and updated customer records in Microsoft to record interactions and facilitate follow-up.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions
Education
Bachelors degree - Criminal Justice
East Carolina University
05.2024
Skills
- Effective Time Management
- Critical thinking and problem solving
- Leadership Skills
- Research and Analytical Skills
- Database and Client Management Systems
- Customer Relations and Communications
- Office Equipment Operation
- Multitasking and Time Management
- PowerPoint Presentations
- Microsoft Office
- Microsoft Excel
- Resource Coordination and Allocation
- Confidentiality
- Public Speaking
- Record keeping strengths
- Account management
- Report preparation
- Money handling abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of sixteen colleagues in the development of projects.
- Supervised team of sixteen staff members for Administrative Assistant position.
Certification
CPR Certified
Languages
American Sign Language
Limited Working
Timeline
Customer Service Consultant
Walmart
07.2023 - Current
Child Caregiver
Care.com Inc
05.2023 - Current
Summer Enrichment Program Instructor
Friendship Academy Public Charter School
07.2022 - 08.2022
Fulfillment Center Warehouse Associate
Amazon
06.2021 - 08.2021
Administrative Assistant Intern
Innovative Healthcare And Wellness Center
04.2020 - 09.2020
Adv. Ballet Instructor
C4 Performing Arts Center
03.2019 - Current
Dance IV Instructor
C4 Performing Arts Center
01.2019 - 08.2022
Bachelors degree - Criminal Justice
East Carolina University
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