Summary
Overview
Work History
Education
Skills
References
Timeline
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Sydney Rawls

Wildomar,CA

Summary

Personable and dedicated Customer Service Professional with extensive experience in the hospitality and childcare industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Nanny

Self Employed
Wildomar, CA
01.2024 - Current
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Organized educational games and materials to encourage learning in a fun way.
  • Developed positive relationships with each child by providing nurturing care.
  • Kept detailed records of each child's progress including meals eaten, naps taken.
  • Gave medication to children as directed by parents or guardians.

Server

Buffalo Wild Wings
Henderson, NV
06.2023 - 01.2024
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Lead Server

Breakfast Club Of Menifee
Menifee, CA
02.2016 - 04.2022
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.

Banquet Server

Temecula Catering
Temecula, CA
04.2016 - 01.2018
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Served beverages and appetizers to guests in an efficient manner.
  • Replenished buffet lines with fresh foods as needed.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.

Education

Associate of Science - Business

Palomar College
San Marcos, CA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem solving
  • Face paced
  • POS/Sales
  • Fast Learner
  • Effective customer upselling
  • Performance Improvement
  • Cash Handling
  • Reliability
  • Professionalism
  • Attention to Detail
  • Decision-Making

References

References available upon request.

Timeline

Nanny

Self Employed
01.2024 - Current

Server

Buffalo Wild Wings
06.2023 - 01.2024

Banquet Server

Temecula Catering
04.2016 - 01.2018

Lead Server

Breakfast Club Of Menifee
02.2016 - 04.2022

Associate of Science - Business

Palomar College

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Sydney Rawls