Sydney Ray
North East,MD
Summary
Adaptable professional with experience in client relations, real estate transactions, and high-volume customer service. Skilled in managing competing priorities, resolving time-sensitive issues, and maintaining accurate documentation in fast-paced environments. Strong organizational capabilities and sound judgment support effective communication and teamwork. Ready to leverage these strengths as an Amtrak Power Director Trainee.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Insurance Agent
Legacy Insurance
Havre de Grace, Maryland
02.2025 - Current
- Manage client accounts, policy servicing, and competing priorities while maintaining accuracy and meeting deadlines.
- Handle inbound and outbound calls to resolve client inquiries, billing issues, and policy concerns.
- Coordinate with insurance carriers and internal teams to resolve issues and ensure timely follow-through.
- Review client information, assess coverage needs, and recommend appropriate insurance solutions.
- Maintain accurate records and ensure compliance with company procedures and documentation standards.
- Resolve time-sensitive issues through clear communication, sound judgment, and attention to detail.
- Utilize Microsoft Office, spreadsheets, and insurance management systems to track information and manage daily operations.
Server
Woody's Crab House
North East, MD
01.2020 - 02.2025
- Excelled in a high-volume restaurant environment while managing multiple priorities under pressure.
- Coordinated with kitchen staff and management to ensure timely, accurate service.
- Communicated clearly with customers and team members to resolve issues efficiently.
- Prioritized competing demands while maintaining accuracy and attention to detail.
- Recognized for outstanding performance, reliability, and commitment to team success.
- Adapted quickly to changing demands while maintaining professionalism and service standards.
Real Estate Agent
American Premier Realty
, MD
01.2022 - 01.2025
- Coordinated real estate transactions, managing deadlines, documentation, and multiple priorities.
- Communicated with clients, lenders, inspectors, and other agents to keep transactions on track.
- Monitored transaction progress, identified potential issues, and coordinated timely resolutions.
- Prepared and reviewed contracts, disclosures, and transaction documents for accuracy.
- Managed multiple clients and time-sensitive requests while maintaining organized records.
- Negotiated solutions and communicated critical information to support informed decisions.
Education
Associates of Arts - Social Work
Cecil College
North East, MDAssociates Degree - General Studies
Cecil College
North East, MDHigh School Diploma -
Perryville High School
Perryville, MD 01.2014 - 01.2018
Skills
Critical Information Documentation
Cross-Functional Coordination
Attention to Detail & Accuracy
Time-Sensitive Decision-Making
Conflict Resolution
Microsoft Word, Excel & PowerPoint
Risk Assessment & Compliance
Organization & Time Management
Team Collaboration
- High-Pressure Problem-Solving
- Verbal & Written Communication
- Multitasking & Priority Management
Timeline
Insurance Agent
Legacy Insurance
02.2025 - Current
Real Estate Agent
American Premier Realty
01.2022 - 01.2025
Server
Woody's Crab House
01.2020 - 02.2025
High School Diploma -
Perryville High School
01.2014 - 01.2018
Associates of Arts - Social Work
Cecil College
Associates Degree - General Studies
Cecil College