Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Robinson

Marietta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Overview

7
7
years of professional experience

Work History

Site Director

Inner City Youth Group
10.2020 - 08.2023
  • Responsible for oversight of day-to-day operations for afterschool and summer programs, including planning, coordination, and supervision to ensure that families receive quality service. Accomplished growth goals in academics, social and emotional development, and safe interactions.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
  • Monitored student progress and implemented intervention strategies to support student success.
  • Coordinated staff and student activities to promote safe and productive learning environments.

Secretary

Inner City Youth Group
08.2018 - 10.2020
  • Answered multi-line phone system and redirecting calls when necessary.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Composed and disseminating correspondence, memos and forms.
  • Created and updated records and files to maintain document compliance.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Customer Service Representative

Toys R Us
10.2016 - 08.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Opened and maintained customer accounts by accurately recording account information
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.


Assistant Teacher

Childtime Learning Centers
03.2016 - 05.2016
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted in lessons, curriculum and homework planning.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Provided one-on-one and group-based learning support focused on student progress.

Education

Associate Degree - Fashion Merchandising

Central Michigan University, Ford Academy

High School -

J.W Sexton High School
Lansing, MI
05.2016

High School -

West Bloomfield High School
West Bloomfield, MI

Skills

  • Customer Service
  • Time Management
  • Leadership Experience
  • Training & Development
  • Microsoft Office
  • Critical Thinking
  • Problem-Solving Ability
  • Executive Management Support
  • Conflict Resolution
  • Multi-Line Telephone Operation
  • Learning Development
  • Active Listening
  • Account Management
  • Operational planning

Timeline

Site Director

Inner City Youth Group
10.2020 - 08.2023

Secretary

Inner City Youth Group
08.2018 - 10.2020

Customer Service Representative

Toys R Us
10.2016 - 08.2018

Assistant Teacher

Childtime Learning Centers
03.2016 - 05.2016

Associate Degree - Fashion Merchandising

Central Michigan University, Ford Academy

High School -

J.W Sexton High School

High School -

West Bloomfield High School

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Sydney Robinson