SYDNEY ROCHELEAU
Sandy,UT
Summary
Ambitious and talented individual prepared to implement diverse skills, technical proficiencies, and new perspectives to leadership personnel. Experienced worker in fast-food, retail, and hospitality industries consistently handling high-volume work over long shifts without losing focus or accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Cashier
Lowes Home Improvment
Sandy, UT
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
VIP Desk Agent
Caesars Entertainment
Las Vegas, NV
03.2022 - 02.2025
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems and Microsoft.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information..
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
Take-Out Specialist
Metro Pizza
Las Vegas, NV
08.2021 - 02.2023
- Answered and directed incoming calls using a multi-line telephone system.
- Efficiently processed payments and made accurate change.
- Prepared, handled and served food according to standards and customer needs.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
Team Leader
Jack in the Box
Pahrump, NV
06.2019 - 08.2021
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with managed schedules to keep shifts properly staffed.
- Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Education
Bachelors of Science - Diagnostic Medical Sonography
University of Nevada
Las Vegas, NVAdvanced High School Diploma - undefined
Pahrump Valley High School
Pahrump, NV05.2021
Skills
- Excellent multitasker
- Engaging personality
- Ability to quickly learn and adapt to new procedures
- 50 WPM Typing Speed
- Organizational systems & data entry
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Customer Service Representative & Cashier
Lowes Home Improvment
02.2025 - Current
VIP Desk Agent
Caesars Entertainment
03.2022 - 02.2025
Take-Out Specialist
Metro Pizza
08.2021 - 02.2023
Team Leader
Jack in the Box
06.2019 - 08.2021
Bachelors of Science - Diagnostic Medical Sonography
University of Nevada
Advanced High School Diploma - undefined
Pahrump Valley High School