Sydney Rogers-Morrell
Omaha,NE
Summary
Dedicated professional well-versed in nonprofit operations processes and requirements looking to make the world a better place with everything I do.
Overview
7
7
years of professional experience
Work History
Development Coordinator
Legal Aid Of Nebraska
03.2022 - 12.2023
- Enhanced fundraising efforts by developing and implementing strategic plans for donor outreach and engagement.
- Maintained accurate donor records using database management systems, ensuring efficient tracking of contributions and communication history.
- Assisted in preparing annual reports showcasing the organization''s achievements, providing transparency and demonstrating impact to stakeholders.
- Supported executive leadership in setting annual fundraising goals based on historical data analysis of donor trends and projections.
- Processed contributions and sent out acknowledgments.
- Assisted with grant application processes, resulting in an increased number of successful submissions and awards.
- Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
Customer Care Analyst
Mutual Of Omaha
09.2019 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined communication processes for improved customer experience, ensuring clear and concise interactions.
- Developed comprehensive knowledge of company products and services, enabling accurate assistance to customers.
- Managed high call volume while maintaining a professional demeanor and prioritizing urgent matters.
Front Desk Associate
Massage Envy
03.2017 - 09.2019
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
Resident Assistant
Scott Residential Management
05.2017 - 05.2019
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
Education
Bachelor of Science - Political Science
University of Nebraska At Omaha
Omaha, NE05.2021
Skills
- Fundraising
- Strategic Planning
- Relationship Building and Management
- Administrative Support
- Event Planning
- Data Entry
- Developing Campaigns
- Coordinating Logistics
- Community Outreach
- Creative Problem Solving
- Microsoft Office Proficiency
- Database Management
Timeline
Development Coordinator
Legal Aid Of Nebraska
03.2022 - 12.2023
Customer Care Analyst
Mutual Of Omaha
09.2019 - 03.2022
Resident Assistant
Scott Residential Management
05.2017 - 05.2019
Front Desk Associate
Massage Envy
03.2017 - 09.2019
Bachelor of Science - Political Science
University of Nebraska At Omaha