Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Rowe

Sydney Rowe

Austin,TX

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Detailed-oriented individual with excellent communication and customer service skills.

Overview

7
7
years of professional experience

Work History

Independent Insurance Agent

Tarango Financial Group
08.2023 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.

Radio Intern

TheBlazeFM
09.2019 - Current
  • Generated on-air promotional scripts to promote client marketing and advertising initiatives.
  • Made promotional appearances at public events.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Answered listener calls regarding song requests, giveaways and commentary.
  • Presented weather, news and commercials to listeners.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed and maintained courteous and effective working relationships.

Quality Control Inspector

Trane Technologies
01.2017 - Current
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Trained other workers in inspection and testing procedures.

Education

Bachelor Of Business Administration - Financial Services Marketing Operations

Texas College
Tyler, TX
05.2020

Skills

  • Customer Follow-Up
  • Leads Prospecting
  • Client Relations
  • Customer Service
  • Marketing Strategies
  • Lead Development

Timeline

Independent Insurance Agent

Tarango Financial Group
08.2023 - Current

Radio Intern

TheBlazeFM
09.2019 - Current

Quality Control Inspector

Trane Technologies
01.2017 - Current

Bachelor Of Business Administration - Financial Services Marketing Operations

Texas College

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Sydney Rowe